Our Premier client is looking for a Front Office Manager for a LUXURY Hotel onsite in Charleston, SC.

The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions).

The Front Office Manager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel’s legacy and ambition. Reporting to the Director of Front Office, the Front Office Manager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand — embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position.

Duties/Responsibilities:

Demonstrates proactive ownership of the Front Office operation as a department head.
Maintains consistent communication by monitoring and responding to emails and messages in a timely manner.
Provides direction and follow-through on matters without reliance on continuous oversight.
Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts.
Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs.
Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within.
Spearhead upsells, audits, creation of Standard Operating Procedures based on needs.
Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs.
Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation.
Proactively manage daily arrivals, departures, special occasions, and VIP programming.
Oversee rooms control and billing accuracy to ensure a seamless guest journey.
Represent Director of Front Office/Assistant Director of Front Office in their absence.
Ensure brand standards are not only met — but exceeded — at every touchpoint.

Required Skills/Abilities:

Exceptional communication skills — both verbal and written — with a talent for gracious guest recovery and conflict resolution.
Must be proficient in Windows, Word, Excel, PowerPoint. INFOR HMS knowledge is preferred.

Education and Experience:

A 4-year degree or equivalent in hospitality or related studies.
Minimum of 2 years’ experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations.

Benefits:

Enjoy free meals in our colleagues’ café
Paid Time Off based on hours worked, up to 16 days in your first year
8 Paid Public Holidays
Up to 4.5% Company Match – Retirement Savings Plan after one year of service
Medical, Dental, Vision Insurance
Flexible Spending Account
Health Savings Account
Colleague Commuter Benefit
Hotel discounts at Spa & Dining Outlets
Friends & Family Hotel Room Discounts

B&B Hospitality Staffing LLC

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Front Office Manager in Charleston, SC (luxury hotel)