Knowledge of all NFPA codes and standards (fire, and electrical) common materials, multiple manufactured products and installation processes
Knowledge of how to read and interpret architectural, electrical, and mechanical drawings
Telephone skills
Problem solving skills
Mathematical skills
Ability to clearly and effectively communicate verbally and in writing in English
Ability to manage time effectively and efficiently
Ability to multi-task
Provides on-site and remote support and troubleshooting on a variety of fire/life safety systems.
Performs on-site repairs, when possible, to resolve issues in one trip, and owns the service call through completion if return trips are required.
Advises customers on repairs, replacements, upgrade needs and other options.
Provides training for clients and end users, and gets customer sign off.
Assists installation division with programming and installation when necessary.
Performs upgrades and alarm takeovers as needed.
Communicates effectively with manager and support staff by submitting all necessary documentation (part numbers, description, photos, etc.) on service calls.
Maintains an accurate inventory of service parts on company provided vehicle.
Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances.
Takes part in on-call rotation for emergency after-hours service.
Experience in Fire Alarm Field
FASA/BASA Certification
Intermediate PC skills including Microsoft Office including Excel, Word, and Outlook
Possess a valid driver’s license
Eligible to work in the U.S.
Extensive experience in the troubleshooting of Fire/Life Safety systems
Ability to become a registered alarm employee under the requirements of the State of Florida
Experience with several of the following brands: Silent Knight, Notifier, Firelite, Potter, Napco, or similar brands.
Experience with Fire/Life Safety systems.
NICET Certification a plus

Job Type: Full-time

Pay: $20.00 - $35.00 per hour

Benefits:

Paid time off
Professional development assistance

Schedule:

8 hour shift
Monday to Friday

Supplemental pay types:

Bonus pay

License/Certification:

Driver's License (Required)

Work Location: Multiple locations

Big Country Fire Protection Inc

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Lead Fire Alarm Technician