General Manager – Boutique Hotel

Location: Saint Thomas, U.S. Virgin Islands
Training Location: Key West, Florida (Approx. 1 Month)

We are seeking a motivated and experienced hospitality professional to step into a General Manager role at our boutique hotel in Saint Thomas. While prior General Manager experience is a plus, it is not required. Candidates with strong managerial or senior leadership experience in the hospitality industry—such as Assistant General Managers, Operations Managers, or Department Heads—are strongly encouraged to apply.

The ideal candidate is currently based in the Florida Keys (or willing to relocate there temporarily) and will complete approximately one month of hands-on training at our Key West property before relocating to Saint Thomas.

This is a hands-on leadership opportunity for someone looking to advance into a General Manager role within a boutique, island-hospitality environment.

Job responsibilties:

The GM – Hotel drives significant improvements and continued operational success across front desk, housekeeping, and maintenance teams. The Key Responsibilities for this position are listed below. Additionally, they may be asked to perform additional duties as described by hotel owners.

Key Responsibilities:

● Leads Front Desk, Housekeeping, and Hotel Maintenance Teams

● Front Desk

o Supervises guest interactions and creates a top-quality hotel experience

o Ensures that guest queries are responded to in a timely manner (same day)

o Develops and executes strategies to improve performance ratings across rating platforms, including TripAdvisor, Expedia, Booking.com, and other websites

o Motivates and encourages staff to solve guest and employee related concern

o Provides excellent customer service by being approachable for all guests

o Takes proactive approaches when dealing with guest concerns

● Housekeeping

o Ensures high housekeeping standards are used for each hotel room

o Leads inspection activities, utilizing front desk agents as a “second set of eyes”

o Develops and enacts “deep cleaning” schedules

o Collaborates with outside vendors (e.g., laundry) to successfully conduct housekeeping operations

o Monitors and adjusts linen par levels as needed

● Hotel Maintenance

o Ensures grounds are well kept and maintained

o Develops and executes detailed maintenance plans for hotel infrastructure and rooms

o Creates and maintains safety apparatus throughout hotel (e.g., fire extinguishers and alarms) with relevant third parties

o Effectively prioritizes urgent maintenance items

o Establishes and maintains relationships with key maintenance vendors

● Financial Planning and Accounting

o Ensures all receipts are scanned to company accountants

o Brings attention to missed payments and resolves vendor questions

o Develops detailed capital improvement proposals to improve overall aesthetic, sustainability, and profitability of the hotel

o Orders supplies and ensures appropriate stock levels

o Provides input on hotel room pricing and develops strategies to increase revenue

● Personnel

o Builds and develops highly effective teams and team members

o Provides tailored, effective coaching that effectively changes team members behaviors

o Creates and maintains handbooks and standard operating procedures

o Leads recruitment efforts

o Develops performance and discipline standards and and provides coaching and discipline

Job Type: Full-time

Pay: Up to $70,000.00 per year

Experience:

Hotel Experience: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Work Location: In person

Bowline Hospitality

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Hotel General Manager