Customer Service Representative

Job Description:

The primary responsibilities include handling inbound and outbound calls from customers, addressing their questions and concerns, and providing effective solutions to meet their current and future needs. Additionally, the representative will collaborate with other customer care associates and leadership to enhance customer service delivery.

Duties/Responsibilities:

- Take inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.

- De-escalate situations involving dissatisfied customers, offering assistance and support.

- Guide callers through basic troubleshooting, navigation of company website, or using company products or services.

- Review customer accounts, providing updates and information about billing, shipping, warranties, and other account-related matters.

- Collaborate with other customer care associates and leadership to improve customer experiences.

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Strong active listening skills.

- Exceptional interpersonal and rapport-building skills.

- A patient and empathetic attitude.

- Comfortable working in a fast-paced atmosphere.

- Ability to work independently.

- Strong organizational and attention to detail skills.

Education/Experience:

- High school diploma or equivalent.

- 1 or more years of customer service experience is preferred.

- Stable employment history.

- Knowledge of customer service practices and principles.

- Passion for delivering great customer service.

- Solid problem-solving and troubleshooting skills.

- Ability to multitask with attention to detail and accuracy.

Work Environment:

- This position is fully remote.

- The candidate is expected to be available during business hours.

Business Hours:

Monday – Friday: 08:00AM – 10:00PM

Saturday – Sunday: 10:00AM – 07:00PM

Job Type: Full-time

Pay: $18.00 - $18.01 per hour

Expected hours: 8 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home

Shift:

8 hour shift
Day shift
Evening shift
Night shift

Location:

Florida (Required)

Work Location: Remote

Clear Recruiting Partners

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CSR - Customer Service Representative (Remote in Florida)