BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

ESSENTIAL FUNCTIONS

1. Handle guest registration and room assignments,accommodating special requests whenever possible. (10%)

2. Pre-register, block reservations and take same day reservations and when necessary future reservation following hotel rate structures, discounts, and sell strategies.

3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

4. Resolve guest complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5. Cancel room reservations according to procedures.

6. Complete shift checklist in efficient manner.

7. Handle and maintain cash drawers.

Hours required: 8-hour shift; Scheduled days and times may vary based on need.

We are an equal opportunity employer and a drug free workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Preferred)
Front desk: 2 years (Preferred)

Work Location: In person

Courtyard by Marriott

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