Overview
Guest Service Representative is one of the guests’ first impressions of the resort and this person holds a very important role. As guest Service Representative you set the tone, pace, and vibe of the resort from the start. You will handle all aspects of front office work and guest service during the guest's stay ensuring total and complete satisfaction. Reliability and trustworthiness in managing duties and responsibilities. The ability to work with minimal supervision while maintaining a high level of performance is essential for success in this role.

Guest Service Representative should have excellent communication and interpersonal skills, be calm in any situation that arises during shifts. Maintain highly composure in resolving any issues and communicate with the General Manager any guests’ concerns or issues that need to be address or resolved in a timely manner.

Qualifications

Previous experience in hotel management or customer service is preferred.
Strong knowledge of front desk operations and night audit procedures.
Excellent phone etiquette and communication skills.
Ability to build rapport with guests from diverse backgrounds; skills are a plus.
Familiarity with hotel management software and phone systems is advantageous.
Strong problem-solving skills with a focus on guest satisfaction.
Ability to work flexible hours, including nights, weekends, and holidays as needed.

Join us in creating memorable experiences for our guests while growing your career in the hospitality industry!

Job Types: Full-time, Part-time, Temporary

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 30 per week

Schedule:

Day shift
Evenings as needed
Evening shift
Holidays
Morning shift
Night shift
On call
Overnight shift
Overtime
Rotating weekends

Experience:

Hotel experience: 1 year (Required)

Ability to Commute:

Key West, FL 33040 (Required)

Work Location: In person

Eden House Key West

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Guest Service Representative