The position is for a Front Desk Receptionist

Duties (Front Desk)
- At check in: greet patients in a friendly and professional manner while verifying contact and insurance information are up to date and recently verified in EMR
- At check-out: process and collect payments, copays, and deductibles per prices/insurance eligibility, schedule future appointments, assist with referrals and Prior Authorizations as ordered by our providers
- Assist patients in completing their visit forms as required
- Verify insurance coverage for currently accepted plans
- Answer phone calls, text messages, emails, and faxes to schedule appointments, respond to inquiries, file results, initiate Prior Auths/referalls, and prepare medical records for audits according to office policies and procedures
- Maintain concise and accurate records of such payments and other important patient interactions
- Handle patient concerns with empathy and professionalism
- Maintain HIPAA, confidentiality, and privacy laws in all interactions
- Assist with other duties as assigned

Qualifications:
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in using computer systems and software applications
- Previous experience in a similar role/in the medical field for understanding of Privacy Laws and insurances is strongly preferred but not required

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

401(k)
Employee discount
Paid time off
Retirement plan

Work Location: In person

Florida Keys Primary Care & Wellness

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Front Desk Receptionist