We are seeking a dependable, friendly, and detail-oriented Front Desk Agent & Housekeeping Associate to join our hospitality team. This dual-role position is responsible for providing exceptional guest service at the front desk while also helping maintain clean, comfortable, and welcoming guest rooms and common areas.

About Gulf View Waterfront Resort

About Gulf View Resort Located in the heart of the Florida Keys, Gulf View Resort is Marathon's hidden gem, offering guests an authentic island experience where turquoise waters meet unparalleled hospitality. Our waterfront sanctuary provides a perfect blend of laid-back Keys charm and thoughtful modern amenities, creating a distinctive retreat for travelers seeking both adventure and relaxation. Founded on the belief that extraordinary vacations come from extraordinary service, Gulf View Resort stands apart through our commitment to personalized guest experiences. Our intimate property features direct water access, breathtaking sunset views, and accommodations designed to capture the essence of tropical island living. What truly distinguishes us is our dedicated team. At Gulf View Resort, we recognize that our staff members are the cornerstone of our success. We foster a workplace environment built on mutual respect, professional development, and shared passion for creating memorable moments for our guests. Our team isn't just employed here—they're valued members of our Gulf View family. We take pride in our environmental stewardship initiatives. From energy conservation practices to participation in local marine conservation efforts, we are committed to preserving the natural beauty and delicate ecosystems that make Marathon and the Florida Keys so special. Our prime location offers guests easy access to world-class fishing, snorkeling, diving, and countless water adventures. After a day of exploration, our property provides the perfect sanctuary with its tranquil waterfront pool area, comfortable gathering spaces, and attentive service that anticipates every need. Joining Gulf View Resort means becoming part of a team that values initiative, creativity, and genuine hospitality. We offer competitive compensation, a supportive work environment, and the unique opportunity to build your career in one of Florida's most stunning destinations. Whether you're an experienced hospitality professional or just beginning your journey in the industry, we provide the support and mentorship needed to help you thrive. At Gulf View Resort, we're not just providing accommodations—we're creating lasting memories and connections. Come grow with us in paradise and help share the magic of Marathon with visitors from around the world.

Description

Job Summary

The ideal candidate enjoys working with people, takes pride in cleanliness and organization, and thrives in a fast-paced environment where no two days are the same. This role is essential in creating positive guest experiences from arrival to departure.

Key Responsibilities

Front Desk Duties

Welcome guests warmly and assist with check-in and check-out procedures
Process reservations, room assignments, payments, and guest requests accurately
Answer phones and respond professionally to guest inquiries
Provide information about hotel amenities, services, and local attractions
Coordinate with housekeeping and maintenance to ensure guest satisfaction
Resolve guest concerns promptly with a positive, solution-oriented attitude
Maintain accurate records and balance daily transactions
Follow hotel security procedures and emergency protocols

Housekeeping Duties

Clean guest rooms and bathrooms to hotel standards
Change linens, make beds, and restock toiletries and supplies
Vacuum, mop, dust, and sanitize rooms and common areas
Launder bedding and towels as needed
Report maintenance issues, damages, or lost items promptly
Maintain cleanliness and organization throughout the property
Follow all health, safety, and sanitation guidelines
Ensure rooms are guest-ready in a timely manner

Qualifications

Previous hospitality, customer service, or housekeeping experience preferred
Strong communication and interpersonal skills
Professional appearance and positive attitude
Excellent attention to detail and organizational skills
Ability to multitask and work independently
Reliable, punctual, and dependable
Basic computer skills and ability to learn hotel management systems
Flexible schedule, including mornings, evenings, weekends, and holidays

Physical Requirements

Ability to stand, walk, bend, lift, and move for extended periods
Ability to lift up to 50 pounds as needed
Comfortable performing both customer service and physical cleaning duties

What We’re Looking For

We are looking for someone who takes pride in delivering outstanding guest experiences, maintains high cleanliness standards, and works well as part of a team. A positive attitude, flexibility, and reliability are essential for success in this role.

Salary

$16 - $18 per hour

Gulf View Waterfront Resort

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Front Desk Agent & Housekeeping Associate