Education and Experience

• High school diploma or GED; 4 years' experience in the engineering and maintenance or related professional area; technical training in HVAC-R (Heating, Ventilation, Air Conditioning and Refrigeration) /electrical/plumbing.

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years' experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

CORE WORK ACTIVIITES

Supporting management of Property Operations
• Supervises distribution of repair work orders.

• Ensures property policies are administered fairly and consistently.

• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

• Establishes and maintains open, collaborative relationships with associates.

• Monitors timeliness and quality of completion of repair work orders.

• Supervises Engineering and related areas in absence of the Director of Engineering.

• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.

• Ensures that regular on-going communication occurs with associates to create awareness of business objectives, communicate expectations and recognize performance.

• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Selects and order or purchase new equipment, supplies, and furnishings.

• Supervises the day to day operations of Engineering and related departments. Maintaining Property Standards

• Inspects and evaluates the physical condition of facilities to determine the type of work required.

• Maintains accurate logs and records as required.

• Operates generators and fire pumps as necessary.

• Provides emergency response services 24/7.

• Repairs equipment (e.g., refrigeration, laundry) as necessary.

• Ensures all associates have the proper supplies, equipment and uniforms. Ensuring Exceptional Customer Service

• Empowers associates to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous

improvement.

• Sets a positive example for guest relations. Conducting Human Resources Activities

• Participates in interviewing and hiring of team members with the appropriate skills.

• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.

• Communicates performance expectations in accordance with job descriptions for each position.

• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

• Ensures associates understand Company, Resort and Departmental expectations and parameters.

• Ensures associates are cross-trained to support successful daily operations.

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

• Schedules associates to business demands and tracks associate time and attendance.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of associates and provides feedback to individuals.

• Ensures associate recognition is taking place on all shifts.

• Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

• Participates in associate progressive discipline procedures.

• Reviews associate satisfaction results.

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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Hyatt Vacations Ownership

Hyatt Vacations Ownership

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