Conference Services & Events Manager

Isla Bella Beach Resort & Tranquility Bay Beachfront Resort

About the Opportunity

Bring unforgettable events to life in the Florida Keys.

Isla Bella Beach Resort and Tranquility Bay Beachfront Resort are seeking an organized, energetic, and relationship-driven Conference Services & Events Manager to join our team in Marathon, Florida.

In this role, you'll manage the details that turn a signed contract into an exceptional event—from weddings and celebrations to corporate meetings, conferences, and group programs. You'll partner directly with clients and resort teams to coordinate event details, develop BEOs, manage timelines, identify revenue opportunities, and ensure seamless execution across two beautiful waterfront resorts.

This is an excellent opportunity for an experienced event or hospitality professional who is ready to take ownership of events and grow their career in resort conference services.

What You'll Do

Event Planning & Client Relationships

Serve as the primary client contact from contract turnover through event execution
Build strong relationships with clients while learning their vision, priorities, budget, and expectations
Plan and coordinate weddings, meetings, conferences, group programs, and special events
Conduct site visits, planning meetings, and pre-event meetings
Create and maintain accurate Banquet Event Orders (BEOs), group resumes, event timelines, and other event documentation
Communicate changes and important event details clearly and promptly

Event Execution

Coordinate all event details with resort operational teams to ensure successful execution
Oversee event logistics including catering, room setups, audiovisual needs, guest accommodations, and special requests
Lead BEO and pre-convention meetings
Be present for key events and client touchpoints
Anticipate potential challenges and proactively develop solutions
Respond to client needs and last-minute changes calmly and professionally

Revenue & Upselling

Proactively identify opportunities to increase event revenue while enhancing the client's experience
Recommend menu enhancements, upgraded experiences, additional functions, premium offerings, and other services based on client needs
Partner with clients to expand event offerings while remaining mindful of their goals and budget
Manage group room blocks, cutoff dates, and event details to help maximize revenue opportunities
Track event revenue and support forecasting, billing, and reconciliation processes

Resort Collaboration

Partner closely with Banquets, Culinary, Food & Beverage, Front Office, Housekeeping, Engineering, Sales, and other resort teams
Ensure all departments have accurate and timely information needed to execute events
Coordinate events across both Isla Bella Beach Resort and Tranquility Bay Beachfront Resort
Maintain clear communication before, during, and after events
Support resort teams on-site to ensure service standards and client expectations are met

What We're Looking For

Previous experience in event planning, conference services, catering, weddings, banquets, hotel sales, or hospitality operations
Hotel or resort event experience preferred, but not required
Experience coordinating weddings, meetings, conferences, or group events is a plus
Strong organization and attention to detail
Excellent client communication and relationship-building skills
Ability to manage multiple events, deadlines, and priorities simultaneously
Confident problem-solving skills and the ability to remain composed when plans change
Sales-minded approach with the ability to identify thoughtful upselling opportunities
Experience with BEOs or event management systems preferred
Proficiency with Microsoft Office
Ability to work between both Marathon resort properties
Flexible availability based on event schedules, including occasional evenings, weekends, and holidays

Why Join Us?

Work with weddings, meetings, celebrations, and group events at two waterfront Florida Keys resorts
Opportunity to take ownership of events from planning through execution
Exposure to both luxury resort and large-scale hospitality operations
Opportunity to grow your career within EOS Hospitality
Employee housing based on availability
Hotel discounts across participating sister properties

Benefits & Perks

Medical, Dental & Vision Insurance
Paid Time Off
401(k) with employer match
Additional voluntary benefits
Employee housing based on availability
Hotel discounts at sister properties
Professional development and career growth opportunities

Physical Requirements

Ability to stand and walk for extended periods during events and property tours
Ability to lift and/or move up to 25–30 pounds occasionally
Ability to work in indoor and outdoor resort environments

Isla Bella Beach Resort and Tranquility Bay Beachfront Resort are Equal Opportunity Employers.

#INDIB

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Isla Bella Beach Resort

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Conference Services & Events Manager – Isla Bella Beach Resort & Tranquility Bay