Island Disposal is seeking a reliable, organized, and customer-focused Office Manager to oversee the day-to-day operations of our office. This position plays a key role in keeping our customers, drivers, and management team connected and ensuring daily operations run smoothly.

The ideal candidate is organized, dependable, comfortable communicating with customers and employees, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

Answer and manage incoming phone calls, emails, and customer inquiries in a professional and friendly manner.
Provide excellent customer service and serve as a primary point of contact for customers.
Prepare and send monthly customer billing and assist with billing questions, account issues, and payment concerns.
Handle customer complaints and work to resolve issues efficiently and professionally.
Coordinate daily communication with drivers, relaying customer requests, schedule changes, service updates, and other important information.
Schedule daily service calls and special requests based on customer needs and operational availability.
Manage the day-to-day administrative operations of the office.
Monitor office and operational supplies and coordinate purchasing and restocking as needed.
Prepare and submit weekly payroll accurately and on time.
Maintain organized and up-to-date records and files for employees, equipment, purchases, and other company documentation.
Prepare and provide regular reports and updates to management regarding billing, customer service, operations, payroll, and other office activities.
Track and maintain documentation related to equipment, purchases, and company operations.
Communicate effectively with management, drivers, customers, vendors, and other company contacts.
Assist with other administrative and operational tasks as needed to support the company.

Qualifications

Previous office management, administrative, customer service, or related experience preferred.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Professional and friendly demeanor when interacting with customers and employees.
Ability to handle customer concerns and resolve problems calmly and effectively.
Strong attention to detail, particularly when handling billing, payroll, and company records.
Comfortable working independently and managing multiple tasks and priorities.
Proficiency with computers, email, Microsoft Office, and/or similar office software.
Previous experience with billing, payroll, or bookkeeping is a plus.

Schedule

Monday–Friday | 8:00 AM–4:00 PM

Benefits

Health Insurance
401(k)
Paid Vacation Time
Paid Holidays

Location: Islamorada, Florida

If you are organized, dependable, and enjoy working with people while keeping the day-to-day operations of a business running smoothly, we’d love to hear from you.

Pay: $28.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Language:

Spanish (Preferred)

Ability to Commute:

Islamorada, FL 33036 (Required)

Work Location: In person

Island Disposal Company

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