Guest Service Representative

Key West, FL

Riley Hotel Group is looking for energetic, hands-on Guest Service Representatives to join our Key West team! We are a friendly and incredibly guest-focused team looking for an individual with the same qualities to drive to provide exceptional guest experience.

Our ideal Guest Service Associate will have:

Previous experience in similar role preferred
Previous hotel experience preferred
Experience with roomMaster is preferred but not essential
Must be motivated and a self-starter

Schedule:

Both part- and full-time available
Weekend availability is preferred

Guest Service Representative Responsibilities:

Slight assistance with daily breakfast is part of this role
Ensure the highest level of guest satisfaction by offering friendly attentive service
Resolve guest problems quickly, efficiently, and courteously
Greet customers immediately with a friendly and sincere welcome
Maintain, monitor, and update group information on the hotel’s records as necessary
Process guest check-in and check-out smoothly and correctly

Does this sound like the right position for you? Apply with a current resume today!

Island City House, The Mermaid & The Alligator, Westwinds Inn, Coco Plum Inn Bed & Breakfast, The Inn of Fleming, Key West B&B, Ambrosia Key West, Travelers Palm Inn & Suites, Azul Key West

Job Type: fulltime, parttime

Education: No education required

Work location: On-site

Key West Collection by Riley

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Guest Service Representative