Job Overview

We are seeking a proactive and organized Front Desk Manager to oversee daily operations at our health and wellness center. The ideal candidate will be responsible for delivering exceptional customer service, managing client communication, and supporting the overall smooth functioning of the front desk. This role requires a friendly demeanor, strong problem-solving skills, and the ability to handle multiple tasks efficiently. The Front Desk Manager will also play a key role in client sign-ups, maintaining inventory, organizing equipment, and supporting marketing and sales initiatives.

Responsibilities

Serve as the first point of contact for clients via phone and in person, providing excellent customer service and addressing inquiries promptly.
Answer phones professionally, schedule appointments, and assist with client sign-ups for new and existing members.
Communicate effectively with clients to ensure their needs are met and resolve any customer service issues or concerns.
Manage client check-ins, sign-ups, and membership renewals while maintaining accurate records.
Take care of existing members’ accounts and ensure their continued engagement with the center.
Maintain cleanliness of the front desk area, organize equipment, and keep the space tidy.
Take inventory of supplies and equipment regularly to ensure availability and proper maintenance.
Support marketing efforts by promoting services, special offers, or programs to clients.
Assist in sales activities to promote membership growth and retention.
Utilize Excel or Google Spreadsheets to track client information, inventory levels, sales data, and other relevant records.

Requirements

Proven experience in front desk management or customer service roles preferred.
Excellent communication skills—both verbal and written—and a friendly, professional demeanor.
Strong problem-solving abilities with a focus on customer satisfaction.
Ability to multitask efficiently in a fast-paced environment.
Proficiency in Excel or Google Spreadsheets is required for record keeping and data management.
Organizational skills with attention to detail for inventory management and equipment organization.
Ability to work independently as well as part of a team.
Prior experience in sales or marketing is a plus but not mandatory.

Join our team as a Front Desk Manager to help create a welcoming environment for our clients while supporting the operational success of our health and wellness center!

Pay: From $20.00 per hour

Benefits:

Employee discount
Paid time off

Work Location: In person

Keys Strength & Conditioning

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Front Desk Manager