Job Summary
We are seeking a professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, for both the hotel and dive shop, providing exceptional customer service and administrative support.

Responsibilities

Hotel-

Greet and welcome guests in a friendly and professional manner
Answer phone calls, take messages, and redirect calls as needed
Assist with guest inquiries, provide information about services, and handle reservations
Maintain a tidy and organized front desk area
Utilize computer systems for guest check-ins and reservations.

Dive Shop-

Assist customers in dive equipment sales
Booking reservations for dive boat
Communicating with Instructors and staff with customer questions and concerns

Experience
- Prior experience in customer service or a similar role is preferred.
- Knowledge of office management procedures.
- Computer literacy with proficiency in using specific software for hotel and dive shop applications.
- Excellent phone etiquette and communication skills.
-Ability to multitask and prioritize tasks effectively.

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Certified dive professionals will be compensated according to level of experience.

Requirements of Position

Ability to lift & carry up to 40 lbs.
Ability to sit & stand for long periods of time.
Self starter.

Join our team as a Front Desk Agent to showcase your customer service skills in a dynamic environment.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

Flexible schedule
Professional development assistance

Work Location: In person

Looe Key Reef Resort

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Front Desk/Dive Shop