Unleash Your Inner Superhero: Join Our Customer Service All-Star Team!

Calling All Customer Service Champions: Become a Call Center Trainer!

NexGen Agency is looking to hire a skilled and experienced Call Center Retail Trainer to join our dynamic team. The Call Center Retail Trainer will be responsible for developing and conducting training programs for our call center retail staff, ensuring they are equipped with the knowledge and skills necessary to provide excellent customer service and achieve sales targets. The ideal candidate should have a strong background in retail operations, customer service, and training delivery, with a passion for developing others.

Are you passionate about making a difference? Do you have a smile in your voice and a knack for turning frowns upside down? We're building a dynamic team of superstars who are dedicated to creating exceptional customer experiences.

Why You'll Love Working Here!

Perks and Benefits:

Comprehensive Health, Dental, and Vision coverage
Opportunities for Employee Advancement and Career Growth
Internal promotions are encouraged
Exciting incentives, gamification to win awards
Paid Time Off for ALL employees
Ditch the commute and enjoy the freedom to work from your home office

Your Responsibilities:

Develop training materials and modules tailored to the needs of call center retail staff.
Conduct engaging and informative training sessions for new hires and existing employees.
Ensure that all training programs align with company policies, procedures, and retail standards.
Evaluate training effectiveness through feedback, performance metrics, and observation.
Collaborate with management and stakeholders to identify training needs and opportunities for improvement.
Provide ongoing coaching and support to call center retail staff to enhance their skills and performance.
Stay updated on industry trends and best practices in call center operations and retail sales.
Maintain training records and prepare reports on training activities and outcomes.
Assist in the development and implementation of new initiatives to improve customer service and sales performance.

Your Qualities:

Proven experience as a Call Center Trainer or Retail Trainer, preferably in a supervisory or training capacity.
Strong understanding of retail operations, customer service principles, and sales techniques.
Excellent communication and presentation skills, with the ability to engage and motivate learners.
Demonstrated ability to create training materials and deliver effective training programs.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment
An excellent customer service attitude
The ability to tailor interactions for an exceptional customer experience
Friendliness, confidence, and a self-starting approach
Strong verbal and written communication skills
A positive and quick troubleshooting mindset

Qualifications:

Bachelor’s degree in business administration, Education, or a related field is preferred
Minimum of two years in a training role
Certification in training or adult education (e.g., CPLP, CPTM) is a plus.
Must be computer literate
Reliable, punctual attendance is an essential function of the position
Problem solving and critical thinking skills.
Great multi-tasking skills.
Work effectively with windows-based computer systems.
Demonstrate initiative and interest in self-development
Must be able to navigate more than one site at a time
FLEXIBILITY IS NEEDED

Environment and Physical Demands: No Mac or Chromebook
Business office environment
· CPU
· 2 GHz min without video or screen monitoring/recording· Core i3/5/7 with video and/or screen monitoring/recording· Memory
· 8 GB min· Network
· TCP/IP network required (hard-wired LAN recommended)
· Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729)· Video calling bandwidth (estimated) 600 KbpsConfirm network speed with these online speed tests:https://www.speedtest.net/https://www.bandwidthplace.com/Please record your results.
· Allowed network ports in the range 40,000 to 65,535· Outbound firewall UDP port 5080 open for SIP signaling· UDP port 5060 open for the SIP softphone· QoS router configurations recommended for UDP packets· Router/Firewall ALG/SIP Packet inspection disabled
· Headsets
Professional series headsets with USB connectivity
Recommend models:
· Plantronics EncorePro 500 series· Jabra Biz 2300 series· Sennheiser SC 230/260 USB series· Logitech H650e· Operating System[9]_
· Windows 10
· Active Firewall
_· Browsers[11]
· Google Chrome 80 and later· Mozilla Firefox 60 and later· Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13]· Additional Software
· Teamviewer application (for remote technical assistance)
https://www.teamviewer.com/en/download/
· Ability to sit for up to 8 hours unassisted· Ability to enter data for up to 8 hours unassisted· Ability to view PC screen for up to 8 hours· Ability to prioritize in a multi-task environment

We're seeking a confident and self-starting Call Center Trainer to join our team! In this rewarding role, you'll play a key part in empowering our representatives to deliver exceptional customer experiences.

Do you have what it takes to join our elite squad?

Ready to suit up and become a customer service hero? Apply today!

Salary range based on experience $50K-$58K

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Application Question(s):

Are you flexible with your schedule?
Do you own a windows laptop or desktop?
Do you have dual monitors?

Experience:

Call center: 3 years (Preferred)
Retail: 3 years (Preferred)
Content creation: 2 years (Preferred)
Training & development: 2 years (Preferred)

Location:

Florida (Required)

Work Location: Remote

NexGen Agency

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Call Center Trainer