**Join Our Team as a Call Center Retail Trainer!**

Are you passionate about empowering others and shaping the future of retail customer service? Do you have a knack for turning training sessions into engaging, results-driven experiences? If so, we want you to be a part of our innovative and dynamic team!

**About the Role:**

We’re looking for an experienced and enthusiastic **Call Center Retail Trainer** to lead the development and delivery of cutting-edge training programs for our call center staff. In this role, you’ll play a pivotal part in ensuring our team is equipped with the skills and knowledge they need to deliver exceptional customer service and exceed sales goals. Your expertise in retail operations, customer service, and training will be crucial in helping us continue to set the standard in the industry.

**What You’ll Do:**

- **Design & Develop:** Create customized training materials and modules that cater specifically to the needs of our call center retail team.

- **Lead & Inspire:** Conduct dynamic and interactive training sessions that energize new hires and seasoned employees alike.

- **Align & Execute:** Ensure all training aligns with our company’s high standards and retail best practices.

- **Evaluate & Improve:** Measure the impact of your training through feedback, performance metrics, and real-time observations.

- **Collaborate & Innovate:** Work closely with management to identify training needs and develop innovative solutions that drive improvement.

- **Coach & Support:** Provide ongoing coaching to help our team members continually sharpen their skills and boost their performance.

- **Stay Ahead:** Keep up with the latest industry trends and best practices to keep our training programs fresh and relevant.

- **Report & Reflect:** Maintain accurate training records and report on the outcomes and successes of your programs.

- **Drive Change:** Contribute to the development of new initiatives that enhance our customer service and sales results.

**What We’re Looking For:**

- Proven experience as a Call Center Trainer or Retail Trainer, with a strong track record of success.

- Deep understanding of retail operations, customer service, and sales techniques.

- Exceptional communication and presentation skills, with a talent for engaging and motivating others.

- Experience in creating and delivering effective training programs.

- Strong organizational skills and a keen eye for detail.

- Ability to thrive both independently and collaboratively in a fast-paced environment.

- A Bachelor’s degree in Business Administration, Education, or a related field is preferred.

- Certification in training or adult education (e.g., CPLP, CPTM) is a plus.

Why You'll Love Working Here!

Perks and Benefits:

Comprehensive Health, Dental, and Vision coverage
Opportunities for Employee Advancement and Career Growth
Internal promotions are encouraged
Exciting incentives, gamification to win awards
Paid Time Off for ALL employees
Ditch the commute and enjoy the freedom to work from your home office

Environment and Physical Demands: No Mac or Chromebook
Business office environment
· CPU
· 2 GHz min without video or screen monitoring/recording· Core i3/5/7 with video and/or screen monitoring/recording· Memory
· 8 GB min· Network
· TCP/IP network required (hard-wired LAN recommended)
· Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729)· Video calling bandwidth (estimated) 600 KbpsConfirm network speed with these online speed tests:https://www.speedtest.net/https://www.bandwidthplace.com/Please record your results.
· Allowed network ports in the range 40,000 to 65,535· Outbound firewall UDP port 5080 open for SIP signaling· UDP port 5060 open for the SIP softphone· QoS router configurations recommended for UDP packets· Router/Firewall ALG/SIP Packet inspection disabled
· Headsets
Professional series headsets with USB connectivity
Recommend models:
· Plantronics EncorePro 500 series· Jabra Biz 2300 series· Sennheiser SC 230/260 USB series· Logitech H650e· Operating System[9]_
· Windows 10
· Active Firewall
_· Browsers[11]
· Google Chrome 80 and later· Mozilla Firefox 60 and later· Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13]· Additional Software
· Teamviewer application (for remote technical assistance)
https://www.teamviewer.com/en/download/
· Ability to sit for up to 8 hours unassisted· Ability to enter data for up to 8 hours unassisted· Ability to view PC screen for up to 8 hours· Ability to prioritize in a multi-task environment

**Why Join Us?**

This is more than just a job—it’s an opportunity to make a significant impact in a growing company where your contributions are valued and recognized. If you’re excited about the prospect of helping others succeed and are ready to take your career to the next level, we’d love to hear from you!

**Ready to Apply?**

If you’re ready to bring your passion for training and development to our team, please submit your resume and a cover letter detailing your qualifications and what excites you about this opportunity.

Salary range based on experience $50K-$58K

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Night shift
Weekends as needed

Application Question(s):

Are you flexible with your schedule?
Do you own a windows laptop or desktop?
Do you have dual monitors?

Experience:

Retail: 3 years (Preferred)
Content creation: 2 years (Preferred)
Call center: 3 years (Required)
Training & development: 2 years (Required)

Location:

Florida (Required)

Work Location: Remote

NexGen Agency

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