Provident at Ocean Pointe Suites is looking for friendly, courteous and welcoming front desk agent to provide our guests with great service at our resort in Tavernier. This is a part-time position with great benefits, good pay, friendly coworkers, and a beautiful work setting. We require an outgoing personality, a neat appearance, excellent interpersonal skills, and a desire to exceed our guests' expectations.

ESSENTIAL FUNCTIONS:

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming payment information, number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number. Requires continual standing and movement throughout front office.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Post charges to guest room and House accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers/owners as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.
Listen and extend assistance in order to resolve problems such as price conflicts, cleanliness of room, or room accommodations, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Work setting:

In-person

Education:

High school or equivalent (Preferred)

Work Location: In person

Ocean Pointe Suites

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Front Desk Agent