Work-at-Home Patient Services Specialist Providing Virtual Patient Support

Fast-Growing Company is Seeking a Work-at-Home Patient Services Specialist Providing Virtual Patient Support

Serva Health is seeking Work-at-Home Registered Nurses to Provide Virtual Patient Support. We are currently growing our registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs.

Currently hiring nurses from the following states: Florida, Texas, Georgia, North Carolina, Pennsylvania, Ohio, Illinois, and Tennessee

Work-at-Home Registered Nurse Providing Virtual Care Assistance Role:

This opportunity is a work-at-home/Telephonic//virtual position.
You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases.
These patients are looking for help as they try to find new cures for their diseases.
They need assistance to better understand how to navigate the therapeutic options available for their diseases.

Work-at-Home Registered Nurse Providing Virtual Care Assistance Requirements:

Education: Bachelor's Degree (minimum educational requirement)
Experience: Nursing: 3 years
License: Registered Nurse (RN) (Required)
Active and clear registered nurse license (RN - any state) (or equivalent)
US-based credentials preferred – either medical license or education
For foreign credentials, must have certified translation of diploma or license
Language: Fluent in written and spoken English
English/Spanish bilingual is a plus

Additional Requirements:

Full-time opportunities are given preference. Evening hours are in the greatest demand. Full-time availability, 48 weeks of the year is required.
Previous non-clinical and/or telephonic patient services experience is strongly preferred
Case management experience a plus
Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service
Possess intermediate to advanced computer skills
Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company)
Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)
Comfortable understanding and pronouncing complex medical terms
Have a quiet, professional in-home workplace
Able to work independently
Possess intermediate to advanced typing skills
Have ability to work within a virtual team environment
Have a clear speaking voice as well as the ability to clearly enunciate sentences
Provide a minimum of two professional references

Work-at-Home Registered Nurse Providing Virtual Care Assistance Duties Include:

Answer inbound calls from patients, caregivers and/or potential volunteers
Make outbound callbacks to patients, caregivers and/or potential volunteers
Read a pre-written script and ask scripted medical screening questions
Answer questions using approved answers from clients/sponsors/distributors.
Identify and process escalations according to standard procedures
Identify and process Adverse Events according to standard procedures
Complete client and company-required training
Navigate and accurately enter data into the computer software

About Serva Health:

We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.

Seniority LevelAssociate
Industry
Hospitals and Health Care
Biotechnology Research
Nursing Homes and Residential Care Facilities
Employment TypeFull-time
Job Functions
Customer Service
Health Care Provider
Administrative
Skills
Patient Care
Customer Service
Healthcare
Telephonic Nursing
Medical Case Management
Patient Education
Nursing
Clinical Trials
Electronic Medical

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Travel reimbursement
Vision insurance

Standard shift:

Day shift

Supplemental pay types:

Bonus opportunities
Overtime pay

Supplemental schedule:

Overtime

Weekly schedule:

5x8
Monday to Friday

Application Question(s):

Can you meet/create home office requirements? 1. quiet, private; 2. webcam-audio; 3. 20 Mbps min internet speed; 4. separate landline, corded phone, wired headset; 5. computer < 4 yrs old; 6. printer
Do you reside in one of these states? FL, TX, GA, NC, PA, OH, IL, TN
Please indicate if you are willing / able to work the shift Monday - Friday from 11:30am to 8pm Eastern time.

Education:

Bachelor's (Preferred)

Experience:

health care provider: 3 years (Preferred)

License/Certification:

RN License (Preferred)

Location:

Florida (Required)

Work Location: Remote

Serva Health LLC

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