Kingsail Resort

7050 Overseas Hwy

Marathon, Florida 33050

Position: Hotel Front Desk Agent
Department: Front Office

Job Type: Hourly, part time
Reports to: General Manager

At Kingsail Resort, we pride ourselves on being a warm, welcoming place for our guests to stay while they explore the beautiful Florida Keys. Our Front Desk Agents are the face of our company, setting the tone for outstanding customer service by greeting our guests in a friendly manner, ensuring a prompt and courteous check in and check out process, and coordinating guest services as needed. The right candidate will possess excellent communication and organizational skills and the ability to handle problems that arise with poise and a positive attitude.

Responsibilities

Greet and welcome all guests
Take and confirm guest reservations
Answer phone calls in a professional and courteous manner, promptly relaying messages as required
Monitor, organize and forward emails as needed
Coordinate with housekeeping and maintenance to accommodate guest service requests
Communicate room offerings and on-site amenities to current and potential guests
Keep ice, snacks, drinks and merchandise stocked and ready for guest purchase
Provide knowledgeable suggestions of local restaurants and attractions
Accurately post room charges and taxes to guest folios
Verify account postings and balances
Enhance guest experience by evaluating guest feedback, following up with guests
Summarize operations and prepare reports for management as required
Perform other duties as assigned

Qualifications

High School Diploma or equivalent
Excellent verbal and written communication skills
Exceptional customer service skills
Good understanding of office administration and basic bookkeeping practices
Excellent organizational and multi-tasking abilities
Strong knowledge of Microsoft Office programs
Prior experience using hotel reservation software (i.e. Cloudbeds, Infor, etc.) preferred
Ability to work at least 25 hours per week - weekends and holidays required

Compensation & Benefits

$18 to $20 per hour, based on experience
Paid training
Growth opportunities
Lodging discounts

Tropical Isle Resort, Inc. dba Kingsail Resort

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