About Rivani & Black Briar Management

Rivani is Black Briar Management’s flagship Class X ultra-luxury commercial property in Miami Beach. Rivani does not simply lease space — it delivers an experience. Every interaction is intentionally designed to reflect luxury, care, and belonging.

Black Briar Management is a rapidly scaling ultra-luxury property management company with a portfolio spanning commercial, residential, condo-hotel, and mixed-use assets across South Florida.

At Rivani, the Concierge Manager defines the welcome.

Position Summary

The Concierge Manager is a senior front-of-house leader responsible for delivering an exceptional tenant and guest experience at Rivani. This role oversees all concierge and front-of-house operations, sets service standards, and leads a high-performing hospitality team.

This is not a desk-based role. It is a hands-on, highly visible leadership position for a hospitality professional who sets the tone, owns the standard, and builds a culture of excellence.

Key Responsibilities

Serve as the primary relationship leader for Rivani tenants, delivering personalized, anticipatory service
Hire, train, schedule, supervise, and develop the concierge and front-of-house team
Set, model, and enforce ultra-luxury service and grooming standards across all shifts
Lead daily lobby and front-of-house operations, including visitor management and access protocols
Personally handle VIP requests, sensitive tenant matters, and complex service arrangements
Lead escalated service recovery situations with empathy, ownership, and resolution
Build systems that anticipate tenant needs before they are expressed
Manage team schedules to ensure seamless coverage during peak periods and events
Coordinate premium vendors and third-party service partners, holding them to Rivani standards
Support tenant events, activations, and VIP functions from a front-of-house perspective
Oversee front-of-house technology platforms and service request systems
Ensure all tenant communications reflect Rivani’s tone, professionalism, and responsiveness
Maintain shift reports, tenant preference logs, and operational documentation
Provide regular performance and experience reports to the Director of Hospitality

Qualifications

5+ years of progressive experience in luxury hospitality (5-star hotels, private clubs, ultra-luxury residential, or similar environments)
Proven experience leading front-of-house or concierge teams in a hands-on leadership role
Strong background in luxury service standards, tenant relations, and high-touch hospitality
Demonstrated ability to manage escalated situations and complex service needs calmly and decisively
Experience managing vendors and external service partners
Exceptional professional presence and communication skills
Comfortable using front-of-house systems, visitor management tools, and Microsoft Office
Flexibility to support events and operational peaks as needed
Bilingual English/Spanish strongly preferred
Bachelor’s degree in Hospitality, Business, or related field preferred (or equivalent experience)

Work Schedule

Monday–Friday
Onsite position
Event and operational flexibility required

Benefits

Competitive benefits package
Onsite parking
Rewards & recognition programs

Equal Opportunity Employer

Black Briar Management is committed to creating a diverse, inclusive, and high-performing workplace.

Work Location: In person

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Concierge Manager - Miami Beach, Florida