About Us

VHKW - Vacation Homes of Key West manages high-end vacation properties throughout Key West. We pride ourselves on exceptional guest experience, strong owner relationships, and proactive property care.

Position Summary

We are a small, high-performing team looking for a highly organized and reliable teammate to manage guest communications and assist with front desk operations for our portfolio.

This role is ideal for someone who is detail-oriented, comfortable handling multiple tasks at once, and enjoys helping guests while keeping operations running smoothly.

Responsibilities

Answer incoming phone calls from guests, owners, and vendors
Proactively communicate with property owners
Respond to guest messages and questions about reservations and properties
Monitor and manage the front desk email inbox
Coordinate maintenance requests with the operations team
Track guest feedback and special requests
Monitor reservation payments and follow up on balances due
Send mid-stay check-ins and respond to guest reviews
Assist with general administrative tasks related to property management

Qualifications

Strong communication and customer service skills
Highly organized with strong attention to detail
Comfortable using multiple software systems
Ability to multitask and prioritize in a fast-paced environment
Reliable and professional when interacting with guests

Preferred (but not required)

Experience in hospitality, vacation rentals, hotels, or property management
Administrative or front desk experience

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Location:

Key West, FL 33040 (Required)

Work Location: In person

VHKW - Vacation Homes of Key West

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