Who we are:

In 1998, we were stuck behind desk jobs we didn’t like … and we were miserable. So we quit. We tossed out business suits for bathing suits, got our wisdom teeth pulled while we still had coverage and signed up for every credit card we could. On the same day, within ten minutes of each other, we walked out of our jobs, grabbed a drink and started chasing the American Dream. Twenty years in and some things have changed, but we’re the same at our core. We’re still having a ton of fun, hanging with Real Good People, and sharing the gift of the Vineyard with everyone we can.

Reports To: Captain (Store Manager)/First Mate (Assistant Manager)/Second Mate (Part time Manager)

Overview:
Responsible for assisting the management team (Captain, First Mates, and Second Mates) in driving sales through exceptional customer service. Ensures the customer experience, supports our brand promise (“Every Day Should Feel This Good”) and makes service a top priority.

Functions & Responsibilities:

Generate Sales

Responsible for meeting their goals/measures

Develops and maintains relationships with top customers

Supports in-store event sourcing and execution

Customer Experience

Ensures the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” to our customers through “Hosting the Party”

Leads the store in email capture and educating new associates on best practices

Ensures the customer wish list is always current with customers being notified when product arrives

Crew Development

Assists with training new associates

Helps foster a welcoming, fun, encouraging and energetic crew and customer environment

Helps in recruiting and referring top talent for the store’s teams

Supports store and team-building activities with the management team

Operations

Maintains efficient merchandise controls

Maintains loss prevention awareness at all times

Helps maintain a clean and tidy store environment

Merchandising

Helps to maintain merchandising as it pertains to company standards, current compass (floorset), and brand initiatives

Contributes to weekly product feedback

Requirements

Strong interpersonal communication and customer service skills

Team focused, confident, and professional

Creative, adaptable, entrepreneurial and driven by integrity

Strong verbal and written skills

Ability to perform effective selling techniques to achieve sale and repeat business

Ability to work a flexible schedule including holidays, overnights, weekends

A passion for making people happy

Excited to help recruit, train, motivate, and inspire as a large piece of your day-to-day responsibilities

Accuracy and attention to detail.

Ability to effectively receive and communicate feedback

Positive outlook

Excited to get to know our product inside and out in order to offer style advice and help customers

Outgoing, friendly & personable with a positive attitude

Customer Service-oriented experience preferred but not necessary

Passion for the vineyard vines brand

As an employee at a vineyard vines retail location, all team members must have the ability to:

Stand and/or move around for extended periods of time

Reach, carry, bend, and climb ladders occasionally

Lift up to 40 pounds, unless an accommodation is requested

Every day will feel this good because:

We have a fun-spirited entrepreneurial culture filled with truly good people

We offer a generous employee discount so you can rep our lifestyle on-and-off the boat

Competitive pay

Rewards & Recognition program

Product Allowance

Flexible shifts

Opportunity for promotions and advancements

Fun atmosphere with passionate coworkers

Vineyard Vines Retail, LLC

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