Front Desk Agent Full-Time

Shift: 1st/2nd including weekends and holidays

Where great benefits lead to a life fulfilled.

Competitive Pay
Medical/Dental/Vision/401k Opportunities
Travel Discounts
Tuition Reimbursement
Professional Counseling & Family Support
Growth & Development Opportunities

Where each associate at Windward Pointe is offered great perks & incentives.

Free on-site parking
Discounted shoes through Shoes for Crews twice per year (Engineering)
Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles
Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
Birthday and holiday celebrations and team building outings

Where you can make a difference

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. 
Answers telephone calls and routes calls to the proper department as applicable.   
May be asked to assist with bellman and runner duties depending on facility or location.

Where your skills help you make a difference.

Must be able to work a flexible schedule, including complete weekend and holiday availability
Must have great customer service skills – all our positions come into contact with guests!

Follow us on social media!

Instagram: @hyattvacationownership
Facebook: Hyatt Vacations Ownership

This isn’t just a place for your next job; it’s the place for your career in hospitality. Where we all grow and succeed together. And we’re growing quickly. Become part of something special now, adding your talents to a tight-knit team making lives better through vacations.

The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Job Type: Full-time

Pay: $20.80 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Free parking
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires availability to work 1st/2nd shift including weekends and holidays. Can you meet this requirement?

Experience:

Customer service: 1 year (Required)
Hotel or Resort Front Desk: 1 year (Required)

Work Location: In person

Windward Pointe Resort- Hyatt Residence Club

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Front Desk Agent