Spa Supervisor - Pier House Resort & Spa, Key West, FL.

Handle all administrative functions of the spa, including use of spa software,

maintaining inventory ofsupplies, answering telephones, making appointments and

answering questions.

 Be the initial and complete source of information regarding what is available at the spa

and all procedures to ensure guest comfort (i.e. treatments, equipment, products and

retail items).

 Monitor spa appointments and ensure proper staffing to maintain sense of order and

efficiency.

 Ensure facility is prepared for proper opening and closing each day.

 Assist with billing for all Spa services and retail sales including preparing receipts.

 Resolve guest/resident problems and issuesfollowing proper conduct standards.

 Assist with inventories and cost controlling.

 Issue locker keys and print guest itineraries as necessary.

 Assist in monitoring and evaluating Spa reception employees.

 Train Spa employees as necessary.