Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring that each guest has a memorable experience. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations and cancellations through the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are accurate and balanced.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of phone etiquette while handling incoming calls and messages.
- Assist with administrative tasks such as filing reports and maintaining records.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong communication skills with an emphasis on guest relations and problem-solving abilities.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous but not mandatory; training will be provided.
- A background in hospitality management or related fields is desirable.
- Excellent organizational skills with attention to detail in managing guest requests and reservations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your contributions will help shape unforgettable experiences for our guests!
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
Ability to Commute:
- Marathon, FL 33050 (Required)
Ability to Relocate:
- Marathon, FL 33050: Relocate before starting work (Required)
Work Location: In person
