The F&B Guest Experience Specialist will support and work all functions related to guest facing F&B services including beverage service, food service, product and equipment movements and bussing.
- Food and beverage server, runner and bussing services for restaurant, bar areas and members club areas
- Support all event and function set-up and breakdown
- Set up and closedown of owner services and/or work areas
- Greeting and seating customers
- Taking food and beverage orders and accurately entering them into the ordering system
- Making menu item recommendations
- Communicating any food allergy or special nutrition needs to kitchen staff
- Ensuring all orders are filled quickly and accurately and that food is high quality
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
- Promptly addressing any customer service issues and referring to management if and when necessary
- Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
- Maintain a clean and safe work area
All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills and working in conditions necessary to perform all assigned tasks.
Education, Work Experience Requirements and/or Competencies:
- 2 Years minimum experience in a similar position preferred.
- Excellent customer service, including patience and a friendly demeanor
- Exceptional organization and time management
- Effective written and verbal communication skills
- Great active listening skills
- Ability and willingness to collaborate
- Knowledge of foodservice regulations and proper food handling procedures
- Capability to learn quickly and memorize menu details
- Comfortable working in a fast-paced environment
- Willing to work flexible work schedules that include nights and weekends
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Must be able to talk, listen and speak clearly on telephone and in person.
- This position is characterized by typically physically light, administrative work, but does require occasional heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force repetitively to lift, carry, push, pull and reposition objects.
- Ability to traverse about a variety of environments and obstacles throughout the marina, with or without reasonable accommodation.
- Ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
- Ability to manipulate objects and demonstrate small, precise movements repetitively.
