Job Title: Customer Service Representative
Are you a master of customer service? Do you have a knack for making people feel valued and heard? Enjoy problem solving? Look no further – We are hiring Customer Service Representatives for OnlySales!
About Us:
At OnlySales, we are more than just a CRM software company - We are a team of dedicated individuals on a mission to revolutionize how health advisors manage their clients and grow their businesses. Our innovative software is designed to streamline workflows, improve efficiency, and drive sales for our clients in the health and wellness industry.
With OnlySales, health advisors can say goodbye to messy spreadsheets and disorganized client data. Our user-friendly platform empowers users to efficiently track leads, manage appointments, send personalized text to clients to increase sales, and more - all in one convenient place. Plus, our analytics provide valuable insights to help our users make informed decisions and drive growth.
But what truly sets OnlySales apart is our unwavering commitment to customer service. We understand that success isn't just about having the best technology - it's about having a trusted partner by your side every step of the way. That's why our team of Customer Service Representatives go above and beyond to ensure our clients have the support and guidance they need to succeed.
We are very work-oriented, but we also enjoy having a fun work environment! We love to hear from our employees, your feedback, ideas, and being able to get to know your personality as you work and continue to grow with us.
So, if you're passionate about helping health advisors thrive, love technology, and have a knack for providing outstanding customer service, as well as a good sense of humor, OnlySales could be the perfect fit for you.
Responsibilities:
- Assist customers in navigating and optimizing their experience with our top-of-the-line CRM software
- Provide top-notch support and troubleshooting/debugging for any technical issues that may arise
- Handle customer inquiries and complaints with grace and professionalism
- Collaborate with our talented team to ensure customer satisfaction and retention
- Assist with Zoom Demos provided to new users that have signed on when scheduled (Noise cancelling headset is required)
Qualifications:
- 2+ years of customer service experience, preferably in a tech-related field
- High School Diploma or GED equivalent
- Proficiency with CRM software and a strong aptitude for learning new technologies
- Excellent communication skills and a friendly, customer-focused attitude
- Ability to multitask and prioritize in a fast-paced environment
- Proven problem-solving abilities and a drive to exceed customer expectations
- A proper computer set-up for your home office is required. Two monitor set-up, mouse, keyboard, headset, and quiet setting.
- Typing efficiency – 60+ wpm is required to ensure responses to user inquiries are received in a timely manner through live chat and email
- Ability to work full time hours Monday - Friday
Benefits:
- Competitive salary ranging from $2,000 - $5,000 a month based on experience and performance (Paid weekly on Friday)
- Opportunities for professional growth and advancement
- Bonuses & raises based on performance
- Paid time off and holidays
- A fun and supportive work environment where your skills and talents are recognized and appreciated
- Flexible Scheduling
If you are passionate about customer service and have experience working with CRM software, we want to hear from you!
Please submit your resume and a cover letter highlighting your experience with CRM software. Join our team and be a part of revolutionizing the customer service experience with OnlySales.
Job Type: Full-time
Pay: $2,000.00 - $5,000.00 per month
Benefits:
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Work from home
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- Do you type 60+ wpm?
- Do you have a proper computer set-up for your home office? (Two monitor set-up, mouse, keyboard, headset, and quiet setting)
Experience:
- Customer service: 2 years (Required)
- Software troubleshooting: 1 year (Required)
- CRM software: 1 year (Required)
- Tech Support: 1 year (Required)
- Remote/Work From Home: 1 year (Required)
Location:
Work Location: Remote
