Overview: We are seeking a Front Office Manager to join our team in providing exceptional hospitality services. The ideal candidate will oversee all front desk operations, ensuring a seamless guest experience. Responsibilities: - Manage daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries - Train, supervise, and support front desk staff to deliver outstanding guest services - Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals - Handle guest feedback and resolve any issues or complaints promptly - Conduct night audits and ensure accuracy in billing and accounting procedures - Maintain knowledge of local attractions, restaurants, and events to assist guests with recommendations - Utilize phone systems and hotel management software effectively Requirements: - Previous experience in hospitality or guest services is required - Strong customer service skills with a focus on exceeding guest expectations - Proficiency in night audit procedures is preferred - Bilingual or multilingual capabilities are a plus - Excellent communication skills and ability to work well under pressure - Familiarity with phone systems and hotel management software Join our team as a Front Office Manager and be part of a dynamic environment that values exceptional service and teamwork.
Job Type: Full-time
Pay: $60,295.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 4 years (Preferred)
Ability to Relocate:
- Key West, FL 33040: Relocate before starting work (Required)
Work Location: In person
