Responsibilities

· Performs a variety of customer service, in store, marketing, promoting, advertising and stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealerships parts department.

· Ongoing responsibility for assisting with the counter parts sales and customer service responsibilities. Major Duties and Responsibilities

· Sells products and/or services to repair the problem and meet the customer's needs.

· Maintain customer goodwill by greeting and acknowledge all customers he/she meets.

· Assist in keeping parts department clean and organized.

· Record all sales and/or customer transactions that occur.

· Provide service technicians with parts as required.

· Assist with merchandising displays, maintains the retail sale floor and displays to meet or exceed the dealerships standards and today's customer satisfaction.

· Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area.

· Performs parts chemical cleaning when required.

· When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership. Processes cores, warranties, and new return merchandise as required at a point of sale.

· Attends training as prescribed by management to maintain proficiency in his/her job description.

· Uses dealership equipment and resources safely and proficiently.

· Performs other tasks as required by Manager.

· Verify receiving documents, follow up on shortages and expedite by reporting to Manager. Should be knowledgeable in merchandising.

· Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction.

· Greet customers immediately in a courteous manner, treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.

· Ability to effectively listen, ability to interpret customer needs.

Skills

· The noise level in the work environment is usually loud.

· Requires the use of both hands.

· Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 80lbs. of material.

· Maintain positive relationships with customers, other employees and owners.

· Maintain up to date technical training.

· Focus on Quality & Service. Be neat and clean.

· Exceptionally good communication skills

· A problem-solving ability

· Exceptionally good physical strength and stamina

· Basic computer skills

· A willingness to learn and accept constructive feedback.

· The ability to carry heavy loads and to stand, sit, and stoop for prolonged periods.

· Ability to speak effectively both in English and Spanish.

· Good organizational skills.

· High School Diploma or GED Equivalent.

Working Conditions: Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning material or other toxic materials commonly found in motor vehicle service departments, some of which may be considered health hazards.

Occasionally, exposed to exhaust fumes or other airborne particles.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Compensation package:

Commission pay

Schedule:

Holidays
Monday to Friday
Weekends as needed

Education:

High school or equivalent (Preferred)

Language:

English and Spanish (Required)

Ability to Relocate:

Key Largo, FL: Relocate before starting work (Required)

Willingness to travel:

75% (Required)

Work Location: On the road

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