JOIN OUR HISTORIC TOURS OF AMERICA FAMILY!

This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!

Position Summary

The Customer Service Representative gives accurate information about sightseeing tours and guides customers to the Old Town Trolley stops/ticket booths, and effectively control guest lines and organize tour departures to ensure tours stay on schedule.

What We Offer:

Competitive pay and paid training: $17 per hour
All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
All FT, PT and Seasonal employees are eligible for: Paid sick time, 401K plan with company matching*, flexible schedules (including a combination of weekdays and weekends are available), fun and upbeat work environment with various award and recognition celebrations throughout the year, Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores, and free admission to all company attractions

Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980!

Start your new Career With Us Today!

*Eligibility requirements may apply

Required Knowledge, Skills and Abilities

Must be able to board and exit the trolley and assist guests with boarding and exiting the trolley
Accurately handle money, credit cards and cash receipts
Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
Ability to stand for long periods of time and work outside in the field and tolerate a wide range of temperatures and weather conditions
Ability to handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant demeanor
Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
Ability to work flexible shifts, including days, evenings, weekends and holidays

Qualifications

High school graduate or equivalent preferred
Prior customer service experience preferred
Outgoing and enjoy working with the public

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift
Day shift

Application Question(s):

Do you have housing secured in the Lower Keys?

Work Location: In person

Old Town Trolley Tours Key West jobs

Customer Service Representative