CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

We are seeking a dedicated Patient Collections Specialist for our Revenue Cycle Team. In this position you will be responsible for resolving escalation requests for the collections of insurance claims.

Responsibilities

Ensure the timeliness and accuracy of escalation requests and resolution
Understand Third Party Billing and Collection Guidelines.
Identify root cause of issues and demonstrate the ability to recommend corrective action steps to eliminate future occurrences of denials.
Meet quality assurance, benchmark standards and maintain productivity levels as defined by management.
Reviews patient information in the appropriate system to determine why the claim is unpaid, if an adjustment is valid and whether additional approval is required
Reviews rejections and denials to determine if the claim needs to be refiled or submitted for an appeal with the payer
Process all Payer appeal requests within the time frame required by the Payer
Processes all approved adjustments
Able to identify errors, correct claims and reprocess for reimbursement
Contacts payer, or patient as appropriate
Documents all collections activity in patient collections notes
Able to read and interpret an EOB for accurate understanding of denial
Understand Patient level benefits
Some knowledge of copay assistance programs and foundation programs
Knows how to investigate claims, and reimbursement contracts
Performs other duties as assigned

Qualifications

Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience High school graduate or equivalent
Excellent interpersonal, organizational, communication and effective problem-solving skills are necessary
High school diploma or GED equivalent
One to three years of related prior work experience in a team-oriented environment
Experience in medical field and administrative record management
Strong customer service background Skills, Knowledge, and Abilities Ability to communicate with patients, payors, outside agencies, and public through telephone, electronic and written correspondence.
Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable, and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Home Infusion
Knowledge of insurance policies and requirements
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
Self-motivation, organized, time-management and deductive problem-solving skills
Work independently and as part of a team Collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred
Familiarity with third-party payor guidelines and reimbursement practices and available financial resources for payment of balances due is beneficial
Medicare knowledge of billing requirements specific to DMEMAC HCN360 and CPR+ knowledge preferred

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

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