We have the job for you, if you can answer ‘YES’’ to these 4 questions:

Are you the kind of person who loves to make customers happy?

Are you a "How can I help?" type of person?

Do you get a buzz from getting involved with your company and helping it grow?

Are you that person who offers those around you possible solutions, positive perspective, and options to help them "figure it out" and "move forward"?

Top Form Wellness(a division of Onshore Therapy) is seeking a new ‘face of’ and we want to speak to you!

Are you the extroverted, “one you can always count on” friend?

Do you love going the extra mile for others “just because”?

Do you enjoy making the first impression?

Do you feel fulfilled when a customer is satisfied and you are primarily responsible for exceeding their expectations and helping them achieve their goals?

If this sounds like what you would like to spend your hours at work doing, why aren’t we talking already?

We are looking for an energetic, friendly and integral person to join our happy little team and to fill, possibly, the most important role in our organization.

Our business is growing and our community-minded plan to service individuals looking to reach their Top Form welcomes team members with the same vision.

Key responsibilities:

- Sales through service

-Client satisfaction by determining and then exceeding their expectations

-Communicate the value of our services(in person and on the phone)

-Successfully handle pricing objections and inquiries

-Promote and market our services, products and events via clear telephone and written communication.

-Spot sales opportunities, and directly liaise with the wellness team regarding packages and add on treatments.

-Maintain client accounts to allow smooth transactions and offer 5 star service

-*-Turn cold leads to warm and then to hot leads and ensuring loyalty to lifetime customers*

-Creating and nurturing relationships with individuals and community for long-term partnerships

-Manage inbound phone calls for scheduling

- Provide an exceptional waiting room environment

-Communicate with clients before appointments and manage their journey and scheduling

-Follow-up with current, past and future clients via phone or other media

-Collect appropriate fees from clients and provide accurate invoices

-Perform computer tasks for client account management

-Create systems to ease workflow with consistent and high quality results

-Maintain an organized office by following procedures for tracking and following up with team members and clients

-Set clients up on wellness equipment w/ training provided to you and support present

Starting rate $18-22 /hr dependent on experience with potential for bonuses or progression as initiative and skills are demonstrated.

This is a Client-focused position with Service, Sales, & Marketing all working towards the end result of positive client outcomes!

You will be our #1 client service representative!! We want the clients to be glad to be here and for you to enjoy your job!

You will need to perform tasks to assist clients with their accounts, products, tracking, etc., to allow clients to have the best experience possible.

You will need to be highly organized, cautious with details, an excellent listener and demonstrate the ability to work from your initiative. You should be open to challenges and enjoy having a varied workload, whilst being able to manage and deliver on customer expectations.

Here at Onshore we focus on the wellness goals of our clients and provide a service which is a cut above the rest. It is a must that you have an active interest in health and well-being.

Ongoing sales and marketing training will be provided in recommending products and services for our clients.

When not directly working with clients, light administrative duties can be completed to allow the facility to run smoothly including:

maintaining client accounts, tracking and organizing merchandise, assisting with marketing materials, tracking leads and assisting with whatever it takes to nurture the client journey.

Are you tired of not being able to nurture your clients and you wish you had time to honor relationships with your customers?

Are your skills not being utilized to their fullest extent?

Do you enjoy soft coaching to strengthen you skills for sales and marketing?

Would you like the opportunity to learn to coach others to change perspectives, see new possibilities and to help find solutions to their perceived roadblocks?

Do you want to make a difference in the lives of those you encounter?

Can you be committed to your supportive team to help us all grow and succeed?

Would you enjoy a job joining and creating a positive environment for clients, team members and yourself to work in?

YES?! Let’s get this conversation started!!

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 25 – 32 per week

Benefits:

Flexible schedule

Experience level:

Under 1 year

Weekly day range:

Monday to Friday

Work setting:

In-person
Office

Language:

English (Required)

Work Location: In person

Onshore Therapy with Top Form Wellness jobs

Customer Service Representative