Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Bilingual candidates are highly encouraged to apply.

Responsibilities

Greet and welcome guests as they arrive, ensuring a positive first impression.
Manage check-in and check-out processes efficiently while maintaining accurate records.
Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
Process reservations and cancellations through computerized systems.
Maintain the front desk area in an organized and professional manner.
Assist with data entry tasks, ensuring accuracy in guest information and billing details.
Provide customer support by addressing guest concerns promptly and effectively.
Perform proofreading of documents as needed to ensure clarity and correctness.
Uphold phone etiquette when answering calls, directing inquiries to appropriate departments or personnel.

Skills

Strong customer service skills with a focus on guest satisfaction.
Excellent organizational abilities to manage front desk operations smoothly.
Proficiency in data entry with attention to detail for accuracy in records.
Bilingual proficiency is a plus, enhancing communication with diverse guests.
Familiarity with office procedures and computerized systems for reservations.
Effective phone etiquette for professional communication with guests and staff.
Ability to work collaboratively within a team environment while also being self-motivated.

Join us as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Qualifications

Bilingual proficiency in English and Spanish
Strong data entry skills with attention to detail
Previous experience in customer support roles
Excellent communication and phone etiquette
Ability to multitask and prioritize effectively
Demonstrated organizational skills in a fast-paced environment

Job Type: Full-time

Pay: $19.00 - $22.79 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Executive administrative support: 1 year (Preferred)

Language:

English (Required)

Work Location: In person

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Front Desk/Office Assistant