This position is responsible for utilizing internal and external resources to monitor, detect, and prevent fraud for our clients and account holders.

Essential Functions:

Monitors a fraud detection system that is designed to identify fraudulent activity early
Performs in-depth analysis to identify emerging fraud trends and communicate trends identified to fraud prevention management.
Place outbound calls to account holders to confirm unusual or suspicious account activity
Place outbound call to clients to customers to verify and/or explain unusual or suspicious account activity
Counsels account holders who are victims of fraudulent activity and conducts inquiries when situation warrants
Reviews all aspects of suspicious activity, restricting accounts, calling, sending appropriate correspondence, etc
Complete accurate and detailed Lost/Stolen reports

Education and Experience:

High School Diploma or related experience
Experience with First Data Resources (FDR) and/or related platforms preferred
0-2 years of related customer service or collections experience

Summary of Qualifications:

Keyboarding proficiency
Familiarity with Windows based computer applications
Ability to work under pressure and at a rapid pace
Ability to carry out written and verbal instructions
Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
Ability to multi-task is essential
Ability to work in a dynamic team environment

Work Environment/Physical Demands:

Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time
Some stress may occur
Travel is generally not required
This position reports to an assigned Team Leader and supervises no one

The salary range for this position, if located in NY Metro/NY State is $18.00 to $23.25. However, please note that the salary range will vary for other geographic areas.

Schedule Option #1: 2:30-11 Tues-Thurs, 1:30-10 Fri, Sat 12:30-9

Schedule Option #2: 2:30pm-11:00pm Mon-Thurs, 10:30am-7:30pm Sun

#INDEG

Job Type: Full-time

Schedule:

8 hour shift

Experience:

Credit Card Fraud Detection: 2 years (Preferred)
FDR: 2 years (Preferred)

Work Location: Remote

CardWorks Servicing jobs

Credit Card Fraud Investigator