ConServe is looking for outgoing, professional, creative-types with business to business experience (i.e. commercial real estate, insurance sales, etc.) to work in a highly competitive, fast-paced environment managing and collecting on delinquent business accounts. This role offers a base pay plus monthly bonus opportunity ranging from $1,500 - $5,000+ based on performance.

**Please note - this posting is only for candidates that reside in Texas, Florida, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity.

For more than 35 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

Why join us?

· Performance-based bonuses

· Award-winning benefits packages

· Flexible schedules

· Growth opportunities

· Repeatedly named one of the Best Places to Work in Collections

· Two-time recipient of the Better Business Bureau’s Torch Award for Ethics

Position Summary:

Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.

Essential Duties & Responsibilities:

Obtain information from Consumers in order to determine current financial situation and determine solutions
Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
Gather proper documentation from Consumers and maintain appropriate follow-up
Meet daily, weekly and monthly goals as set by management at ConServe
Daily Productivity – all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment or remote work environment.
Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections.
Record Maintenance – proper management & updating of system to maximize contacts
Skip-Tracing – to assist in locating & contacting consumers or businesses
Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program

Education Requirement:

High School Diploma or GED
Associates or Bachelor’s Degree preferred

Skills/ Requirements:

Business to business experience preferred (i.e. commercial real estate, insurance sales, etc.)
The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am and ending between 5pm and 6:30pm (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm - 9pm
Willingness to work an occasional Saturday morning shift (optional)
Ability to speak and converse in English fluently
Ability to proficiently read and write in English
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
Strong organizational and time management skills
Attention to detail
Ability to act independently to resolve problems
Motivation to learn
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness.
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
Ability to obtain and maintain State Collections Licensure
Legally eligible to work in the United States
No conflicts of interest with ConServe or our Clients.

O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace.

Job Type: Full-time

Pay: $15.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Profit sharing
Referral program
Tuition reimbursement
Vision insurance
Work from home

Location:

Florida (Preferred)

Work Location: Remote

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