Job Summary
We are seeking motivated and customer-oriented Retail Sales Associates to join our team at Smush. If you love engaging with people, have a flair for style, and aren’t shy about adult products, this is your chance to be part of a vibrant, inclusive space. In this role, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and ensuring a pleasant shopping experience. You will engage with customers to understand their needs, promote products, and maintain the overall presentation of the store.

Responsibilities

Greet customers warmly and help create a safe, comfortable space for open conversation.
Assist customers in choosing products that suit their preferences and needs with professionalism and discretion.
Operate the POS (Point of Sale) system for purchases, returns, and cash handling.
Demonstrate product features (when appropriate), explain benefits, and answer questions with product knowledge and sensitivity.
Maintain clean, organized displays and ensure all merchandise is properly stocked and presented.
Upsell and suggest complementary products to enhance customer satisfaction.
Resolve customer concerns with empathy and a positive attitude.
Stay informed about new product lines and sexual wellness trends.
Collaborate with team members to meet sales goals and contribute to a fun, supportive work environment.

Skills & Qualifications

Strong interpersonal skills and a nonjudgmental approach to customer service.
Comfort discussing adult products and topics with a wide variety of customers.
Experience operating POS systems and handling cash accurately.
Ability to provide thoughtful, informative product recommendations.
Bilingual abilities are a plus, especially for engaging with our diverse Key West clientele.
Previous retail or adult industry experience is helpful but not required.
Excellent communication skills, both in-person and over the phone.
Understanding of visual merchandising and stocking practices.
Must be 18+ and able to work a flexible schedule, including evenings and weekends.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 30 – 50 per week

Benefits:

Employee discount
Flexible schedule

Experience:

Retail sales: 1 year (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Smush jobs

Retail Sales Associate