Overview
Join our dynamic team as a Customer Service Representative and become the friendly voice that helps clients navigate their needs with confidence and ease! In this energetic role, you will be the frontline ambassador, delivering exceptional support and building lasting relationships. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and loyalty. Whether assisting via phone, email, or chat, you’ll play a vital part in creating positive experiences that keep our clients coming back. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, supportive environment.

Responsibilities

Engage with customers through inbound and outbound calls, providing prompt and professional support
Address customer inquiries related to products, services, billing, and account management with clarity and patience
Assist clients in resolving issues by analyzing their needs and offering effective solutions
Enter data accurately into our systems using Microsoft Office tools and other computer applications
Maintain excellent phone etiquette and communication skills to ensure positive interactions
Support sales efforts by identifying customer needs and promoting relevant products or services
Handle cash transactions and process payments accurately when required
Document all interactions thoroughly through detailed call logs and reports
Collaborate with team members to improve service quality and share best practices

Experience

Previous experience in call center environments or customer support roles is highly preferred
Bilingual or multilingual abilities are a strong advantage, enabling communication with diverse client bases
Demonstrated proficiency in Microsoft Office applications and general computer skills
Experience with data entry, analysis skills, and cash handling enhances effectiveness in this role
Strong communication skills with the ability to listen actively and articulate clearly
Knowledge of phone etiquette standards and outbound calling techniques is beneficial
Familiarity with customer service principles, client services, and sales strategies will help you excel
Call center experience or similar roles involving high-volume customer interactions are desirable

Embark on a rewarding journey where your energy makes a difference! We’re committed to supporting your growth while delivering outstanding service that keeps our clients satisfied. Join us today to be part of a vibrant team dedicated to excellence!

Job Type: Full-time

Pay: $21.13 - $25.45 per hour

Expected hours: 40 per week

Work Location: In person

Keys Fresh Seafood Market jobs

Customer Service Representative