Job Overview

We are seeking a friendly, professional, and service-driven Front Desk Supervisor to join our boutique hotel team in beautiful Key West, Florida. This role is ideal for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional guest experiences.

Position Overview
The Front Desk Supervisor serves as the first point of contact for all guests and is responsible for creating a welcoming, efficient, and personalized arrival and departure experience. This position plays a key role in ensuring smooth daily hotel operations and maintaining high standards of guest satisfaction.

Key Responsibilities

Greet and welcome guests with a warm and professional demeanor
Manage check-in and check-out procedures efficiently
Handle reservations, modifications, and guest requests
Process payments and maintain accurate records
Provide information on hotel services, amenities, and local attractions
Coordinate with housekeeping and other departments to ensure room readiness
Resolve guest concerns promptly and professionally
Maintain a clean and organized front desk area

Qualifications

Previous hotel or customer service experience preferred
Experienced in managing reservations and inventory using Cloudbeds PMS
Strong communication and interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Professional appearance and positive attitude
Basic computer and reservation system proficiency
Availability to work flexible shifts, including evenings, weekends, and holidays

What We Offer

Competitive pay
Opportunity to work in a boutique, guest-focused environment
Supportive team culture
Employee discounts and hotel perks
Career growth opportunities within hospitality

If you are passionate about hospitality and enjoy creating memorable guest experiences in a vibrant island setting, we would love to hear from you.

Pay: $25.00 - $30.00 per hour

Work Location: In person

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Front Desk Supervisor