Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. This role is crucial in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent communication skills, a passion for customer service, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
Manage check-in and check-out procedures efficiently, providing all necessary information regarding hotel services and amenities.
Handle guest inquiries, requests, and complaints with professionalism and courtesy, striving to exceed guest expectations.
Maintain accurate records of guest information, reservations, and billing details using hotel management software.
Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and any issues are promptly addressed.
Provide information about local attractions, dining options, and hotel policies to enhance the guest experience.
Assist with phone calls, reservations, and other administrative tasks as needed.
Uphold the highest standards of cleanliness and organization at the front desk area.

Requirements

Previous experience in hospitality or hotel management is preferred but not required.
Strong phone etiquette and communication skills are essential for effective guest interactions.
Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.
A background in guest services or hospitality management will be an advantage.
Ability to work flexible hours, including weekends and holidays as needed.
Excellent problem-solving skills with a focus on guest relations and satisfaction.
Proficient in using computer systems related to hotel management; familiarity with reservation software is a plus.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Work Location: In person

Anchorage Resort and Yacht Club

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Front Desk Agent