Job Summary
We are seeking a dynamic and experienced Hotel Manager to lead our hospitality team and ensure exceptional guest experiences. As the Hotel Manager, you will oversee daily operations, manage staff, and uphold the highest standards of service and hospitality. Your leadership will drive revenue growth, optimize hotel performance, and foster a welcoming environment for guests and staff alike. This role offers an exciting opportunity to shape the guest journey while maintaining efficient hotel management practices.

Duties

Supervise all hotel departments, including front desk, housekeeping, and maintenance to ensure seamless operations
Lead and motivate staff through effective training, coaching, and performance management to deliver outstanding guest service
Oversee revenue management strategies to maximize occupancy rates and profitability
Manage budgeting, financial reporting, and cost control initiatives to maintain fiscal health of the hotel
Ensure compliance with health, safety, and hospitality regulations across all areas of operation
Handle guest relations issues promptly and professionally to uphold high satisfaction standards
Coordinate with human resources on staffing needs, recruitment, and employee development programs
Oversee night audit procedures and ensure accurate financial reconciliation at the end of each day
Implement marketing strategies to attract new guests and retain loyal clientele
Maintain excellent communication with multi-line phone systems using proper phone etiquette to support guest inquiries and internal coordination

Skills

Proven experience in hotel management or hospitality leadership roles with supervising responsibilities
Strong knowledge of hospitality management principles including revenue management, guest services, and operational efficiency
Multilingual or bilingual abilities are mandatory for effective communication with diverse guests and staff
Exceptional customer service skills with a passion for creating memorable guest experiences
Leadership qualities that inspire teams, foster collaboration, and drive results in a fast-paced environment
Proficiency in human resources practices related to staffing, training, and employee relations
Experience with budgeting, financial analysis, and implementing cost-saving measures
Familiarity with front desk operations, multi-line phone systems, night audit procedures, and resort or hotel environments

Join us in delivering top-tier hospitality by leading our team with energy, professionalism, and a commitment to excellence. We value your expertise in creating welcoming spaces where guests feel valued from check-in to check-out!

Pay: $60,000.00 - $73,690.64 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

Grassy Flats Resort and Beach Club

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Hotel Manager