SUMMARY
To manage Lodging Revenue Management to meet and exceed ORC financial goals while achieving the highest levels of Member and their Guests satisfaction, quality of service, and compliance with ORC policies and procedures.
This position recommends, implements, and monitors all aspects of Lodging Revenue and is responsible for the revenue budgets, forecasts, pricing, inventory, and projections.
ESSENTIAL DUTIES AND RESPONSIBILITIES: In addition to the following duties and responsibilities, other duties may be assigned:
- Maximize Room Revenue: Assist in development, implementation and monitoring the lodging revenue budgets, annual contracts, and commissions to maximize revenue and minimize expenses. Including but not limited to annual rate setting, competitive rate analysis, package plan development, and travel agent promotions.
- Yield Management: Develop, maintain and update strategies, recommendations and rate quotations with the Sales and Reservations Team. Maintain Real Time availability and rate. Manage daily room blocks and group room allocations to effectively maximize revenue and occupancy for the Inn and Vacation Rentals.
- Rooms Inventory: Run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals. Ensure VIPs, room assignments and special requests are handled.
- Update group contract and room block information; maintain and be familiar with future group files and room blocks. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. Attend Pre-Con Meetings and Meet with Meeting Planners and Group Contacts as needed to support the Reservations Manager.
- Member/Guest Satisfaction; Anticipate potential problems by reviewing and monitoring complaints, operational issues, and business flow and associate performance to ensure high levels of customer satisfaction and quality assurance.
- Human Resources: Supervises the Reservations Manager and Agents within the department in order to attract, retain, and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication, and council as appropriate.
- Systems: Property Management (Visual One) Expert and assists with support to DELPHI group room control. Establishes packages, rates, and system reporting to maximize revenues and information management.
- Maintain good working relationships and open lines of communication with all other departments. Monitor and maintain the operational systems, equipment and vehicles to ensure their optimum performance.
- Perform special projects, reports and other responsibilities as assigned. Participate in task forces and committees as requested.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Commitment to the highest levels of hospitality, staff development and member/guest relations.
- Ability to achieve excellent member/guest relations and maximize member/guest satisfaction.
- Strong leadership and management skills.
- Strong oral and written communication skills.
- Attention to detail.
- Requires knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the industry.
- Planning and organizational ability.
- Ability to enforce all ORC rules and SOPs.
- Computer skills: Windows, MS Word, Excel, Outlook, Visual One, Delphi.
- Accounting Skills
LANGUAGE: Must be able to comprehend the English language in order to communicate with co-workers, members and guests and fully understand job assignments.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:
- Must be able to carry up to 50 pounds
- Ability to accommodate a flexible work schedule.
- Must be able to stand for long periods of time
WORK ENVIRONMENT. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample work conditions might be:
- Must be able to work well in high pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
- Noise level in the work environment is usually moderate
Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.
Brand: Ocean Reef Club
Address: Accounting Key Largo, FL - 33037
Property Description: Accounting
Property Number: 72
