Guest Services Associate (Hybrid) — Largo Resort
Location: Key Largo, FL (Hybrid: on-property + remote)Schedule: Part-time (mix of weekday/weekend coverage)Reports to: Sales Director & General Manager
About Largo Resort
Largo Resort is a luxury, waterfront retreat in the Florida Keys, known for its privacy, intimacy, and exceptional guest experiences. Our team prides itself on creating moments of connection and celebration for couples, families, and groups who choose our property for once-in-a-lifetime occasions.
The Role
We are seeking a polished and service-driven Guest Services Associate to be the first point of connection for our guests—before, during, and after their stay. This hybrid role blends on-property guest service with remote follow-up and coordination. The ideal candidate thrives in a high-touch, luxury environment, balancing warmth with discretion, and ensuring every guest interaction feels effortless and memorable.
What You’ll Do
- Frontline Care: Answer phones and emails; manage arrivals, requests, and amenities with professionalism and grace.
- Seamless Communication: Deliver fast, thoughtful, and accurate responses across all channels; ensure guest-facing communication reflects clarity, warmth, and brand voice.
- Proactive Service: Anticipate guest needs, resolve issues swiftly, and follow through to ensure satisfaction.
- Coordination & Follow-Up: Maintain CRM, track inquiries and notes, and support leadership with updates and reporting.
- Luxury Standards: Uphold Largo Resort’s reputation for quiet luxury by prioritizing privacy, consistency, and excellence in every detail.
What You Bring
- Hospitality First: Genuine people-person with excellent phone, email, and in-person etiquette.
- Experience: Prior resort/hotel, front desk, concierge, or events experience preferred.
- Professionalism & Discretion: Trusted to handle sensitive guest information with care.
- Tech Confidence: Comfortable with email, calendars, spreadsheets; hospitality CRM/PMS experience a plus.
- Collaborative Mindset: Works seamlessly with sales and operations leadership; adaptable, reliable, and solutions-focused.
- Hybrid Readiness: Ability to split time between on-property duties in Key Largo and remote guest communications.
Success Looks Like
- <24-hour response time on all inquiries
- Positive guest feedback reflecting warmth and attentiveness
- Consistently accurate CRM records and timely follow-ups
Compensation & Perks
- Competitive hourly pay (see ranges below)
- Performance incentives tied to guest satisfaction and reviews
- Resort perks and discounts, plus professional development opportunities
- Flexible hybrid schedule
- Inclusive, supportive team environment
Hourly Range (based on experience):
- Entry-Level: $16–$20
- Mid-Level: $21–$28
Why Join Largo Resort?
This isn’t a typical front desk job. At Largo Resort, you’ll be part of a small, dedicated team shaping memorable experiences in one of the most beautiful settings in the Florida Keys. You’ll have direct access to leadership, opportunities to grow within luxury hospitality, and the satisfaction of knowing your work creates meaningful moments for every guest.
Largo Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace.
Job Types: Full-time, Part-time
Pay: $16.44 - $28.82 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: Hybrid remote in Key Largo, FL 33037
