JOB DESCRIPTION
Position Title
Receptionist/Assistant
Revision Date
8/01/2021
Company
Agape, LLC
Location/Depart
Islamorada Medical Center
Reports To
Office Manager
FLSA Status
Non-Exempt
POSITION SUMMARY – The primary responsibility is to greet patients, activate patient files, and move patients through a pre-determine schedule appointments at the physician’s office.
ESSENTIAL JOB FUNCTIONS
- Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
- Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms.
- Prepares a daily schedule of examinations for each provider.
- Retrieves patient files from cabinet, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
- Endeavors to keep patients on schedule by reminding provider of service delays.
- Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.
- Maintains reception area in a neat and orderly condition.
- Assists patients with insurance papers and billing questions.
- Opens and sorts office mail. Delivers outgoing mail to the post office at end of day.
- Participates in the medical office emergency routine when required.
- Summons ambulance or EMS or assists other staff members as needed.
- Collects all documents including insurance deductible if applicable.
- Adhere to patient’s privacy as required by HIPPA.
- All other duties as assigned.
Required Skills/Abilities:
- Personality and demeanor to deal with the public and assist ill, older, or distraught patients.
- Basic office skills such as typing and filing.
- Good organizational skills.
Education and Experience:
- Graduate of a certified medical office training course preferred.
- High school graduate or equivalent required.
- Combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described.
- Good communication skills both verbal and written.
- Bilingual preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Walking, stooping, kneeling, or crouching.
- Maybe required to lift boxes or to use a stepladder to retrieve supplies from shelves.
- Occasionally be required to grip, bend at the knee and stand for long periods of time.
This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. No job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job and shall also be considered part of the jobholder’s responsibilities.
I have received, read and understand the Job Description above.
EMPLOYEE SIGNATURE
DATE
MANAGER SIGNATURE
DATE
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
Work Location: In person
