- Knowledge of all NFPA codes and standards (fire, and electrical) common materials, multiple manufactured products and installation processes
- Knowledge of how to read and interpret architectural, electrical, and mechanical drawings
- Telephone skills
- Problem solving skills
- Mathematical skills
- Ability to clearly and effectively communicate verbally and in writing in English
- Ability to manage time effectively and efficiently
- Ability to multi-task
- Provides on-site and remote support and troubleshooting on a variety of fire/life safety systems.
- Performs on-site repairs, when possible, to resolve issues in one trip, and owns the service call through completion if return trips are required.
- Advises customers on repairs, replacements, upgrade needs and other options.
- Provides training for clients and end users, and gets customer sign off.
- Assists installation division with programming and installation when necessary.
- Performs upgrades and alarm takeovers as needed.
- Communicates effectively with manager and support staff by submitting all necessary documentation (part numbers, description, photos, etc.) on service calls.
- Maintains an accurate inventory of service parts on company provided vehicle.
- Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances.
- Takes part in on-call rotation for emergency after-hours service.
- Experience in Fire Alarm Field
- FASA/BASA Certification
- Intermediate PC skills including Microsoft Office including Excel, Word, and Outlook
- Possess a valid driver’s license
- Eligible to work in the U.S.
- Extensive experience in the troubleshooting of Fire/Life Safety systems
- Ability to become a registered alarm employee under the requirements of the State of Florida
- Experience with several of the following brands: Silent Knight, Notifier, Firelite, Potter, Napco, or similar brands.
- Experience with Fire/Life Safety systems.
- NICET Certification a plus
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Benefits:
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
License/Certification:
- Driver's License (Required)
Work Location: Multiple locations