We are looking for highly organized candidates with excellent people skills for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
Responsibilities:
Answer the phone at the front desk to respond to current and prospective guests’ needs
Book reservations for individuals, and families as required
Greet all guests with a friendly and hospitable demeanor
Communicate guests’ requests and complaints to the appropriate department
Provide local information for shopping, dining, and recreational destinations
Assist with coordination between Housekeeping and Front Desk
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area
Provide excellent customer service skills
Provide excellent communication skills, both verbal and written
Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
Responsible to know all hotel operations to inform each guest
Assist in couch and counseling
Assist with training of the on-boarding process of new employees
Qualifications:
Experience with Infor HMS is preferred.
Supervisor experience preferred
Front Desk experience in a hotel or resort required
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
Ability to work weekends and holidays as needed
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
