Program Director

Catholic Charities of the Archdiocese of Miami • Full-time • Key West, FL, US • $78.42k / year • 2m ago

Position Summary:

This position of Program Director is an exempt position that is responsible for the day-to-day programmatic and financial operations at St. Bede’s Workforce Housing. Incumbent in this position is responsible for finding and placing qualified tenants, ensuring that units are ready for to occupancy, collect monthly rents and ensuring the property is in good working order. In addition, incumbent is responsible for providing direct Case Management services according to the Housing Stability Process. This position requires the documentation of all efforts made according to regulatory body requirements which include Catholic Charities policies and procedures, federal, state, and local laws, accreditation standards, and other regulatory guidelines. Incumbent in this position demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.

Duties and Responsibilities:

Act as a liaison representing the agency relating to the functions, mission, and goals of the property.
Develop an atmosphere and work processes which treat all tenants with dignity and respect
Maintain occupancy goals that meet all guidelines, resident selection criteria according to workforce housing guidelines and agency policies and procedures.
Keep property occupied with qualified tenants/consumers, through advertising and lead follow-up.
Maintain open dialogue with supervisors on vacancies, tenants, and physical condition of property.
Meet potential tenants, the property, and assess their applications in accordance with regulatory guidelines.
Select qualified tenants/consumers and develop rental agreements.
Maintain all resident file documentation and financial transactions related to the leasing of the units in properly documented and secure order.
Ensure Program is meeting required contractual outcomes.
Serve as a member and attends monthly meetings of the Monroe County Homeless Coalition-CoC
Conducts outreach activities with Health and Human Services providers, local government, civic organization, and the faith-based community.

Participates with Tenants/consumers in the development of the housing stability plan.
Provides individually tailored case management to the needs of tenants, as needed.
Quarterly reviews the individual’s progress toward achievement of service goals and desired outcomes.
Provides case- closing services.
Ensures compliance with data entry in required database.
Ensure follow-ups and referrals are completed within the specified timeframe.
Completes and input all service information in the consumer data entry systems, as required.
Maintains file documentation of all service activities.
Participate with consumers in the development of a Service Plan.
Provides monthly Life Skills meeting.
Provides Case Management sessions as per regulatory requirements. Develops with consumer after-care and follow up services.

Controls and approves all finances transactions and allocations according to pertinent guidelines and procedures within the approved budget.
Coordinates with the Finance Department to establish rental rates according to Key West Workforce Housing guidelines
Maintains inventory of program assets according to pertinent guidelines.
Develops and maintains a programmatic balanced budget.
Monthly prepare and submit units of service and/ or expenses related to contractual requirements.
Monthly and/or weekly collection and deposit of program fees in a timely manner.
Maintain inventory of program assets according to pertinent guidelines.

Develop and implement a system to identify and perform routine repair and maintenance.
Inspect property and arrange for repairs and new materials as required
Schedule maintenance, trash removal, landscaping, security, and other ongoing services and managing disputes with these service providers where appropriate.
Ensure that emergency maintenance issues are resolved timely.

Collaborates with quarterly review of all consumer files and completes corrective action regarding deficiencies files using the CRR compliance checklist.
Quarterly complete/review and submit PQI reports.
Annually completes and submits a Tactical Plan and a Quarterly Indicator Form.
Annually reconcile Consumer data base
Submit within 3 calendar days all monitoring reports received.
Annually distributes and collects and aggregate Consumer Satisfaction Survey.
Participates/Completes monthly Safety Inspections and Fire Drills.
Quarterly submit Safety Checklist and Fire Drill forms to Risk Management.
Submit within 24 hours of an incident an Unusual Incident Report with all relevant documentations required by regulatory bodies.
In coordination with Risk Management, investigate and resolve property complaints and rental violations.
Collaborates with Quality Assurance to build policies and procedures that focus on tenant housing stability and eviction prevention.
In conjunction with Risk Management, assists with compiling, completing, and maintaining resident information required for court documentation and eviction warrants.
Completes and submits timely and accurate CIP Reporting and any other required documentation as per Catholic Charities guidelines, state licensing requirements and COA Standards.

Develop considerations and collaborations for fundraising of $10,000 annually.

Completes and submits grant proposal for renewal of current funding and new funding possibilities.
Develops collaborate efforts with other Catholic Charities Program and other agencies.

Additional Duties

Communicate any problem/concern of the program to Supervisor in a timely manner.
Complete all required trainings as per regulatory guidelines, funding, licensing, and other trainings as requested by supervisor.
The incumbent will comply with all policies, procedures, and requirements necessary to perform the function of this position.
Perform additional duties and responsibilities as assigned by supervisor.

Physical Demands

The work is usually sedentary, but may require long periods of standing, walking and/or bending and some light lifting. The work is mostly performed in a secure office setting.
Ability to travel to meeting/training locations.

Educational & Experiential Requirements