Sign-On Bonus: Up to $1,000
Description:
Applies only to Emergency Department and BOS Digital Registration. The Patient Financial Associate is responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. This incumbent will be responsible for meeting individual collection goals. The Patient Financial Associate maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events. This position for Patient Financial Associate may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The Patient Financial Associate practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications:
Degrees:
- Minimum- High School Diploma, Certification, GED, Training, Experience
Additional Qualifications:
- Associate‘s degree preferred.
- One year working experience in a high-volume, fast-paced public health setting or revenue cycle setting with demonstrated experience in payment collection, such as billing, sales, and collections/customer service.
- In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
- Heavy emphasis in meeting department and individual collection goals.
- Complete and successfully pass the new hire Patient Access training course.
- Revenue Cycle background including knowledge on insurance contracts, collections, authorizations, and pre-certifications, as well as Health Care regulatory guidelines to include HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
- Excellent interpersonal, communication (verbal and written), and customer service skills.
- Ability to multitask and have an agile mindset.
- Basic knowledge of Microsoft Word and Excel. Bilingual (English/Spanish).
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Night shift
Ability to Relocate:
- Marathon, FL 33050: Relocate before starting work (Required)
Work Location: In person
