Full job description
Job Title: Hotel Manager (Limited Service)
Reports To: Owner
Job Summary:
The Hotel Manager with Hotel experience oversees the daily operations of a mixed-use property, which may include a combination of traditional hotel guests and marina guests. The Hotel Manager ensures operational efficiency, financial profitability, and a high level of guest and resident satisfaction.
Key Responsibilities
1. Guest and Resident Relations
- Act as a liaison between condo owners, hotel guests, and staff to ensure smooth communication and service.
- Handle guest complaints, resident issues, and conflict resolution in a timely and professional manner.
- Conduct regular check-ins with condo owners to address their needs and ensure their units are properly maintained.
2. Operations and Staff Management
- Supervise and support hotel operations, including front desk, housekeeping, maintenance, and concierge services.
- Train, mentor, and evaluate staff performance to ensure a high standard of service.
- Monitor staffing levels to ensure proper coverage during peak times and special events.
3. Financial Management
- Assist with budgeting, forecasting, and financial planning for both the hotel and condo operations.
- Oversee revenue management strategies to maximize room and unit rental rates.
- Approve expenditures and ensure cost controls are in place to meet financial goals.
4. Compliance and Risk Management
- Ensure the property is compliant with health, safety, and local regulatory requirements.
- Oversee security protocols to maintain guest, resident, and property safety.
- Handle insurance claims, inspections, and audits in conjunction with the property management team.
5. Sales, Marketing, and Community Engagement
- Collaborate with the marketing team to promote hotel services, packages, and events.
- Support real estate agents and property owners with condo unit sales, rentals, and owner transitions.
- Represent the property at industry events, conferences, and local community activities.
Required Qualifications
- Education: Bachelor’s degree in hospitality management, Business Administration, or related field (preferred but not mandatory with relevant experience).
- Experience: Minimum 5 years of experience in limited service hotel operations or related environment.
- Technical Skills: Proficiency in hotel property management systems (PMS), financial software, and Microsoft Office Suite.
- Bilingual is a plus
Key Competencies
- Leadership: Ability to inspire, motivate, and manage teams effectively.
- Problem-Solving: Quick thinking and calm under pressure, with a solutions-oriented mindset.
- Communication: Excellent verbal and written communication skills to interact with guests, residents, owners, and team members.
- Customer Service: Strong focus on guest and owner satisfaction, ensuring a five-star experience.
- Organizational Skills: Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Work Environment and Schedule
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- On-call availability to respond to emergency issues as they arise.
This position requires a unique blend of hospitality, sales, revenue, and property management expertise. If you have experience managing hotel-condo operations and a passion for creating exceptional guest and owner experiences, this role could be the perfect fit.
Job Type: Full-time
Benefits:
- Company provides free onsite housing
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $80,837.00 - $87,476.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Grassy Key, FL 33050: Relocate before starting work (Required)
Work Location: In person
