Overview
The Resort Manager is responsible for the daily operations of the hotel, ensuring high standards of hospitality, service, and guest satisfaction while maintaining confidentiality in all aspects of operations. This role requires a seasoned professional with the ability to handle sensitive and confidential matters, including but not limited to financials, employee relations, and high-level guest requests. The Hotel Manager will work closely with senior leadership and report to the Regional Director or Hotel Owner.
Key Responsibilities
Operational Leadership
Oversee all hotel operations, including front desk, housekeeping, maintenance, and guest services.
Ensure the hotel meets all operational and guest satisfaction goals as outlined by senior management.
Implement and uphold hotel policies, procedures, and brand standards.
Confidentiality & Discretion
Manage confidential information related to hotel finances, guest records, employee matters, and sensitive legal or contractual agreements.
Maintain confidentiality regarding hotel performance, any potential legal issues, or internal business decisions.
Guest Relations & Service Excellence
Ensure that all guests receive exceptional, personalized service, particularly for high-value or confidential guests.
Resolve guest complaints or issues promptly, maintaining confidentiality in sensitive matters.
Create and maintain strong relationships with repeat or VIP guests to ensure loyalty.
Staff Management & Training
Directly manage hotel staff, ensuring proper training, development, and performance management.
Maintain a high level of staff morale while fostering a culture of respect and professionalism.
Ensure that the team is well-versed in maintaining confidentiality and adhering to privacy standards.
Financial Oversight
Collaborate with the finance team to manage hotel budget, including overseeing revenue generation, operating expenses, and profitability.
Prepare and review financial reports, ensuring accuracy and confidentiality of financial data.
Implement cost control measures without compromising guest experience.
Compliance & Legal Responsibilities
Ensure compliance with all local, state, and federal regulations, particularly regarding health and safety standards, labor laws, and hospitality industry standards.
Address any legal matters or audits with the highest level of confidentiality and professionalism.
Safeguard sensitive guest and business information according to data protection regulations.
Strategic Planning & Growth
Develop strategies to improve hotel performance, including marketing and promotions (where applicable).
Collaborate with the owner or regional director on long-term hotel goals and strategies for improving revenue and market positioning.
Lead and manage the hotel through times of change, ensuring a smooth transition for staff and guests.
Emergency Preparedness & Crisis Management
Lead emergency preparedness protocols, ensuring that all staff are trained in handling unexpected situations.
Handle crises with professionalism, maintaining confidentiality around the nature and details of the issue.
Additional Duties (Confidential)
Special assignments may arise that require discretion and a high level of confidentiality.
Handle any other operational tasks as directed by senior management, especially those involving sensitive or confidential information.
Skills & Qualifications
Experience: Minimum of 5-7 years in hotel management or equivalent leadership position, with at least 2-3 years in a confidential or executive role.
Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field. MBA or advanced degree preferred.
Technical Skills: Proficiency with hotel management software (e.g., Opera, Hotsos, etc.), MS Office Suite, and financial management tools.
Soft Skills: Strong communication, problem-solving, and interpersonal skills. Ability to maintain discretion and confidentiality in all professional matters.
Proven ability to handle confidential information and sensitive issues with the utmost professionalism and integrity.
Leadership: Strong team leader with experience managing large, diverse teams and resolving complex personnel issues.
Work Environment
Fast-paced, high-pressure environment requiring the ability to work under stress.
Must be available for on-call and emergency situations as required.
Ability to maintain a professional demeanor, both on-site and in public settings.
Compensation & Benefits
"Housing provided on-site."
Competitive salary based on experience.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Performance-based bonuses and incentives.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
Ability to Relocate:
- Duck Key, FL 33050: Relocate before starting work (Required)
Work Location: In person
