Gallery Associate

Every Guest Every time.

THE COMPANY

Momentum Concierge produces authentic and compelling guest experiences that emphasize the natural world, art, literature, music, food, history, and local characters. We manage VIP concierge services, produce engaging media content, and provide marketing programs for a select portfolio of local businesses.

Momentum also manages a full-service concierge call center and operates the Welcome Lounge Galleria in Old Town Key West. Momentum is also the publisher of OurKeyWest lifestyle magazine.

JOB DESCRIPTION

The OKW Gallery Associate, Marketer & Concierge is a human encyclopedia of Key West art, history, and compelling things to do in Key West. You are a gracious island host and hospitality expert who engages with our guests on the phone and in person, listening to and understanding our guests’ needs and expectations.

Primarily, you will be discussing and selling OKW art, gifts and apparel, and geared to exceed guest expectations and achieve sales goals. You will be expected to be fluent in OKW activity offerings-- working in tandem with our concierges to fulfill a well-rounded guest experience.

You are a brand ambassador for the OKW portfolio of Key West Activities, connecting with other hospitality professionals across Key West.

Additional activities include provisioning services for local vacation homes, help with special events, and trips to the bank, post office, etc.

Experience Required

Minimum 3 years in Key West

Background in retail sales, hospitality, F&B, and/or concierge

Temperament

Gracious, Charming, Focused Listener, Persuasive, Persistent, Detail Oriented, Self-Directed, Excellent Follow-Through, Fun!

Reports to

OKW Admin

Skills & Requirements

Must currently reside in Key West
Must have valid Driver’s License
Must be able to lift 40 pounds
Proficiency with Google Suite and able to learn new software quickly
Numerical skills
Attention to Detail
Follow-through
Self-Motivation
Ability to manage projects independently
Team-working skills
Organizational skills
Resourcefulness
Able to achieve sales goals

Gallery & Concierge Tasks, Duties and Responsibilities

Daily

Opening & Closing Procedures
Greet Guests in Person and on Phone.
Complete guest transactions efficiently
Review & generate leads and updates from colleagues (Slack)
Close the sale and create booking confirmation task in Slack
Every guest interaction whether it be sale or inquiry added to GRM database: Lead/Contact info and notes
Achieve daily sales goals
Reconcile cash drawer (every shift)

Weekly

Achieve weekly sales goals
Follow weekly cleaning & maintenance procedures
Guest provisioning deliveries

Monthly

Participate in sales meeting
Attend Concierge events
Achieve monthly sales goals

Art & Retail Metrics

# of Transactions per month
Average $ per Transaction

Compensation

$20 per hour
5% Commission on Art & Retail Sales
Monthly Concierge Performance Bonus

Advancement Opportunity

Gallery Associate who exceed performance measures will have the opportunity to explore salaried management positions in operations, sales, and marketing.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

Employee discount
Professional development assistance
Referral program

Application Question(s):

Do you currently live in Key West or Stock Rock?

Work Location: In person

OurKeyWest jobs

Gallery Associate