Customer Service Representative

NexGen Agency • Full-time • Remote (FL, US) • $14 - $17 / hour • 4h ago

We're looking to hire self-motivated, driven individuals who are passionate about GOLF. Are you a problem solver? Are you someone who loves helping people? If so, we have a wonderful opportunity for you! NexGen Agency is looking to hire an outstanding Customer Service Representatives on one of our retail accounts who happens to be the leading premium golf club fitter, builder, and retailer in the country. This is a work from home position with a fun, fast paced provider of multi-channel white-glove call center services. Our team consists of friendly, hardworking, big-thinking people who care about providing stellar customer experiences! Do you have Golf knowledge or experience? If so, this is for YOU! Apply with us today!

We are currently seeking a team of ambitious, detail-oriented, customer-focused Customer Service Representatives to join our Customer Care Team. As a member of our team, you will receive training to become an expert in our customer service values, processes, and procedures. You will be trained to help people who enjoy the game of golf optimize their equipment to fit their swing and improve their golf game!

Responsibilities:

Provide phone support to prospects and customers for all our client locations nationwide with a focus on new customer acquisition and current customer support and issue resolution
Research appointment cancellations and make outbound phone calls to prospects for scheduling
Provide exceptional customer service by providing knowledgeable answers via phone and email to questions about the company including services, pricing, availability, and products
Collect key customer data and record call notes accurately using company’s customer service technology solutions (e.g., CRM)
Schedule customer appointments.
Support and communicate with other internal departments as needed
Other duties as assigned

Requirements:

One-two years’ experience in a customer service environment OR any equivalent combination of experience/education from which comparable knowledge, skills and abilities have been achieved.

Call Center experienced is required.

Great phone presence and people skills; ability to stay calm and collected under pressure
Golf background strongly preferred. Knowledge of golf industry and equipment (specifically golf clubs and parts) strongly preferred with experience in a customer-facing golf setting ideal.
Willing to learn and be involved in all aspects of the business, ability to “go with the flow”, desire to grow with the company and not remain static
Ability to multitask and prioritize workload in a fast-paced environment
Experience with Salesforce or similar CRM program is desired; familiarity and ease with technology
Extremely organized, possesses excellent verbal and written communication skills, has strong attention to detail

ENVIRONMENT AND PHYSICAL DEMANDS:
Business office environment: NO MAC and CHROME BOOK
· CPU
· 2 GHz min without video or screen monitoring/recording
· Core i3/5/7 with video and/or screen monitoring/recording
· Memory
· 8 GB min
· Network
· TCP/IP network required (hard-wired LAN recommended)
· Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729)
· Video calling bandwidth (estimated) 600 Kbps
Confirm network speed with these online speed tests:
https://www.speedtest.net/
https://www.bandwidthplace.com/
Please record your results.
· Allowed network ports in the range 40,000 to 65,535
· Outbound firewall UDP port 5080 open for SIP signaling
· UDP port 5060 open for the SIP softphone
· QoS router configurations recommended for UDP packets
· Router/Firewall ALG/SIP Packet inspection disabled
· Headsets
Professional series headsets with USB connectivity
Recommend models:
· Plantronics EncorePro 500 series
· Jabra Biz 2300 series
· Sennheiser SC 230/260 USB series
· Logitech H650e
· Operating System[9]_
· Windows 10
· Active Firewall
_· Browsers[11]
· Google Chrome 80 and later
· Mozilla Firefox 60 and later
· Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13]
· Additional Software
· Teamviewer application (for remote technical assistance)
https://www.teamviewer.com/en/download/
· Ability to sit for up to 8 hours unassisted
· Ability to enter data for up to 8 hours unassisted
· Ability to view PC screen for up to 8 hours
· Ability to prioritize in a multi-task environment

Requirements:

Must be able to write, spell and read English
Associates degree or education equivalent
Must be computer literate
Must pass a background check
Must be legally authorized to work in the United States for any employer without sponsorship
Reliable, punctual attendance is an essential function of the position
Problem solving and critical thinking skills.
Great multi-tasking skills.
Prioritize and effectively manage time.
Positive attitude and excellent interpersonal skills.
Good judgment and independent decision making.
Work effectively with windows-based computer systems.
Effectively interact in a professional and courteous manner with customer.
Demonstrate initiative and interest in self-development
Must be able to navigate more than one site at a time
FLEXIBILITY IS NEEDED

Remote: The nature of the position requires a dedicated workspace with no interruption. The employee frequently is required to sit for extended periods of time up to 8 hours at a desk or table. Normal dexterity is required; speaking and hearing abilities to interact with others over the telephone, and the ability to operate a computer keyboard. Some positions may require onsite training and the ability to lift, pull or move up to 30 lbs.

Job Type: Full-time

Hours - Monday – Friday, 9:00AM - 5:30PM CST

Pay: $14-$17hr

Work Remotely

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits: